Hyper Care Onsite Supervisor

TRC Talent Solutions is partnering with an innovative robotics and automation software company that supports large-scale warehouse and distribution operations across North America. We are seeking Hyper Care Onsite Supervisors to provide critical onsite support during post-deployment phases as automated systems transition into live production environments.

The Hyper Care Onsite Supervisor serves as the primary onsite support resource following automation deployments, helping ensure smooth day-to-day operations while coordinating with remote engineering and technical support teams. This role focuses on operational oversight, issue escalation, customer communication, and production support rather than hands-on engineering or software development.

The ideal candidate is dependable, proactive, technically curious, and comfortable serving as the onsite point of contact in fast-paced warehouse and distribution environments.

• Serve as the primary onsite support contact during Hyper Care periods following automation deployments

• Monitor robotic and automation systems during active production operations

• Escalate operational and system issues to remote technical support and engineering teams

• Support production startup procedures and system readiness activities

• Coordinate with customer operations personnel and remote deployment teams

• Verify automation systems are operational and prepared for production use

• Perform light onsite support tasks, including cleaning sensors, cameras, and automation equipment as needed

• Assist with minor housekeeping activities around robotic systems to support safe operations

• Follow established procedures for restarting or initiating systems when required

• Provide timely updates regarding system performance, operational concerns, and support activities

• Document issues, actions taken, and escalation details

• Help ensure a seamless transition from deployment teams to long-term operational support

• Maintain a professional onsite presence and deliver excellent customer service

• Experience in warehouse operations, manufacturing, logistics, technical support, field support, deployment support, or related environments preferred

• Strong communication and customer service skills

• Ability to work independently with minimal supervision

• Basic technical aptitude and comfort working around automation and robotic systems

• Strong problem-solving and decision-making skills

• Ability to remain calm under pressure and escalate issues appropriately

• Reliable attendance and commitment to supporting assigned projects

• Ability to follow established procedures and operational guidelines

• Hands-on mindset with willingness to assist wherever needed

• No coding, programming, or advanced engineering experience required

• Ability to work onsite for the full duration of assigned projects