Lobby Concierge

Brickyard properties is seeking a dedicated and experienced Concierge to provide exceptional service to our guests and residents. The Concierge will act as a personal point of contact for tenants and visitors, offering assistance with various needs and ensuring a smooth and enjoyable experience at our properties. In this role, you will be responsible for providing information about the local area, making reservations, arranging transportation, and fulfilling special requests. The ideal candidate should possess excellent communication skills, a friendly demeanor, and a proactive approach to problem-solving. As a representative of Brickyard Properties, the Concierge plays a crucial role in enhancing the overall satisfaction of our guests and creating a welcoming atmosphere. If you have a passion for hospitality and enjoy helping others, we would love to hear from you.

Responsibilities

• Greet and assist guests and residents in a professional and courteous manner
• Provide information about property amenities, services, and local attractions
• Make restaurant reservations, book transportation, and arrange for services as requested
• Assist with special requests and ensure guest satisfaction
• Monitor lobby activity and maintain a welcoming environment
• Handle inquiries and resolve complaints promptly and effectively
• Maintain up-to-date knowledge of local events, services, and attractions    

Requirements

• High school diploma or equivalent; additional education in hospitality or related field is preferred
• Previous experience in a concierge or customer service role is highly desirable
• Exceptional interpersonal and communication skills
• Strong problem-solving abilities and a customer-focused mindset
• Ability to multitask and work well under pressure
• Familiarity with the local area and its attractions is a plus
• Willingness to work flexible hours, including evenings and weekends