Enterprise Customer Success Manager

We are seeking a dedicated, empathetic, and detail-oriented Customer Service Representative to join our growing team. In this role, you will serve as the primary point of contact for our customers, ensuring they receive exceptional support, quick problem resolution, and a welcoming experience. If you love helping people, thrive in a fast-paced environment, and possess strong communication skills, we want to hear from you!

### Key Responsibilities

• Customer Support: Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media channels.
• Problem Resolution: Identify, investigate, and resolve customer issues, complaints, or billing inquiries efficiently to ensure a high level of customer satisfaction.
• Product Knowledge: Maintain a deep understanding of our products, services, and company policies to accurately guide customers.
• Data Management: Accurately document and update customer interactions, accounts, and records within our CRM/database system.
• Team Collaboration: Escalate complex issues to technical support or management when necessary, collaborating across departments to improve the overall customer experience.
• Feedback Collection: Gather customer feedback and share insights with the team to help improve internal processes and product offerings.

### Requirements & Qualifications

• Experience: 1–2 years of experience in a customer service, retail, hospitality, or call center environment preferred (but we are willing to train the right candidate).
• Education: High School Diploma or GED equivalent required; Associates or Bachelor’s degree is a plus.
• Communication Skills: Excellent verbal and written communication skills with an ability to communicate clearly and empathetically.
• Technical Proficiency: Comfortable navigating multiple software systems simultaneously; familiarity with CRM tools (e.g., Salesforce, Zendesk, HubSpot) and Microsoft Office/Google Workspace is highly preferred.
• Problem-Solving: Strong critical-thinking and conflict-resolution skills, with the ability to stay calm and professional under pressure.
• Availability: Ability to work a flexible schedule, which may include evenings, weekends, or rotating shifts depending on business needs.

### Benefits & Perks

• Competitive hourly pay/salary based on experience.
• Comprehensive health, dental, and vision insurance options.
• Paid Time Off (PTO) and company-paid holidays.
• 401(k) retirement plan with company match.
• Opportunities for professional growth, mentorship, and career advancement.
• A supportive, inclusive, and collaborative team culture.

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• 18 years or older