Mortgage Production Manager

We are looking for a high-level mortgage professional who can initially step into the lead production support seat for a high-producing Loan Officer, manage pipeline flow, support team members, and help build the operating system for a growing mortgage team.

This role starts close to production. You will help manage the lead Loan Officer’s personal pipeline, support borrower and file flow, and work directly with the team. The goal is for this person to help build the process, train team members, manage operational execution, and create the structure needed to support additional Loan Officers within their first year.

This role may be a fit for an experienced Senior Loan Partner, Mortgage Operations Manager, Lead Processor, Junior Loan Officer, or highly detailed Loan Officer who enjoys operations, structure, communication, and team execution more than outside sales.

What You’ll Be Doing

Support the lead Loan Officer with borrower analysis, documentation review, and pre-approval preparation

Review income, assets, credit, AUS findings, loan conditions, and potential file issues

Help evaluate borrower scenarios and prepare findings for internal Loan Officer review

Understand pricing, guidelines, and loan structure well enough to support internal strategy

Communicate with borrowers about documentation, next steps, timelines, and file updates

Help keep clients, agents, referral partners, processors, and internal team members aligned

Create and improve systems for file flow, client communication, team follow-up, and milestone management

Help manage the borrower journey from pre-approval through closing

Monitor pipeline movement and identify where files are stuck or exposed

Support team accountability around tasks, communication, deadlines, and client experience

Help train or support future team members as the team grows

Bring operational clarity to a high-volume mortgage environment

What Makes This Role Different

This role is designed for someone who wants more than a standard mortgage support position.

We are looking for someone who can become the operational right hand of the team. Someone who can protect the client experience, help files move cleanly, build better systems, and build out the production systems and processes as the team is growing.

This role is for someone who enjoys the mortgage business, understands the importance of details, likes serving clients well, and wants to help lead the operational side of a growing mortgage team.

Required Experience

1. Active NMLS license
2. 5+ years of mortgage experience
3. Experience as a Senior Loan Partner, Loan Processor, Lead Processor, LOA, Junior Loan Officer,
4. Operations Manager, or similar mortgage role
5. Comfortable reviewing income, assets, credit, AUS findings, and conditions
6. Strong written communication
7. Comfortable with client-facing communication
8. Strong organizational and follow-up skills
9. Ability to identify problems and bring solutions
10. Ability to work inside a team process

This Role Is Not For You If

1. You are looking for a remote-only role
2. You are brand new to the mortgage industry
3. You need constant direction to stay organized
4. You dislike client communication
5. You are only looking for a simple admin role
6. You want to work alone instead of inside a team process
7. You are primarily trying to build your own self-sourced LO business
8. You do not enjoy improving systems or creating structure