Patient Access Specialist

We are looking for a Patient Access Specialist to support front-end patient services in Roanoke, Virginia. This is a contract to permanent opportunity, ideal for someone who enjoys helping patients, managing administrative details accurately, and contributing to an efficient healthcare environment. The person in this role will serve as a key point of contact for patients and visitors while helping maintain smooth daily operations. This position operates on a 8am-4:30pm shift, M-F. You must be available to fill these hours in order to be considered.

Responsibilities:

• Greet patients and guests in a courteous manner and create a welcoming experience from arrival through check-in.

• Complete patient intake activities by entering demographic information, confirming coverage details, and maintaining accurate records.

• Coordinate appointment scheduling, send confirmations, and assist with rescheduling needs to keep calendars organized.

• Collect co-pays and other patient payments, process transactions correctly, and support daily cash balancing procedures.

• Partner with clinical staff and office personnel to improve patient flow and support timely service delivery.

• Respond to patient questions with professionalism, resolve routine concerns, and direct more complex matters to the appropriate team members.

• Handle sensitive information responsibly and follow all privacy and confidentiality standards in daily work.

• Experience with patient registration or front-desk support in a healthcare setting.
• Ability to assist patients professionally while delivering clear and compassionate customer service.
• Familiarity with scheduling appointments and maintaining accurate calendar records.
• Knowledge of insurance verification processes and basic medical administrative procedures.
• Strong attention to detail with the ability to enter and review information accurately.
• Comfortable handling payments and completing routine transactional tasks.
• Effective verbal and written communication skills in a fast-paced environment.