Support Specialist

We are looking for a Support Specialist to provide hands-on technical assistance for end users in Forsyth, Georgia. This contract opportunity is ideal for someone who can diagnose desktop and network-related issues, explain solutions clearly to non-technical users, and maintain a dependable support experience. The role focuses on day-to-day troubleshooting, documentation, and coordination of repairs across a Windows-based environment.

Responsibilities:
• Deliver front-line desktop support for employees by resolving hardware, software, printer, and peripheral issues in a timely manner
• Investigate technical incidents, determine root causes, and recommend practical solutions that restore user productivity
• Record service requests, troubleshooting steps, resolutions, and installation updates accurately within the ticketing system
• Communicate with end users throughout the support process to gather details, provide status updates, and confirm issue resolution
• Coordinate equipment repair and replacement activities with external vendors when onsite fixes are not sufficient
• Maintain and troubleshoot Windows workstations and related devices to ensure reliable daily operations
• Support Microsoft 365 and Active Directory administration tasks, including user access and account-related assistance
• Assist with basic network troubleshooting to identify connectivity problems and escalate more complex issues when needed• At least 2 years of experience providing technical support in a Windows environment
• Working knowledge of basic network troubleshooting and the ability to identify common connectivity issues
• Experience supporting and administering Microsoft 365 applications and services
• Hands-on experience with Active Directory in a user support capacity
• Strong ability to troubleshoot desktop hardware, software, printers, and peripheral devices
• High attention to detail with consistent and thorough ticket documentation
• Ability to manage tasks independently and remain productive with limited supervision
• Associate degree, bachelor’s degree, or relevant industry certification preferred