Service Administrator

We are looking for a Service Administrator to support the Industrial Service Department in Youngstown, Ohio. This contract opportunity is ideal for someone who thrives in a fast-paced manufacturing environment and enjoys balancing customer support, scheduling, and service coordination. The person in this role will help keep service activity organized, responsive, and aligned with customer expectations while contributing to the department’s overall performance.

Responsibilities:
• Manage incoming service inquiries, gather complete job details, and ensure customers receive prompt and attentive support.
• Record customer interactions, service updates, and job-related information accurately within the company’s service management system.
• Coordinate with service technicians and sales teams to provide administrative and technical support needed to move service work forward.
• Keep the Service Manager informed of daily activity, developing issues, and notable service trends affecting operations.
• Prepare the field service team for upcoming assignments by confirming job readiness, required materials, and scheduling details.
• Build efficient technician schedules by aligning job assignments with location, timing, and appropriate skill sets.
• Review preventative maintenance agreements, confirm service timing and parts needs, and arrange upcoming work several weeks in advance.
• Develop repair quotes by evaluating follow-up service needs, securing vendor pricing, confirming parts availability, and communicating timelines to customers.
• Maintain regular communication with customers regarding service dates, work status, parts updates, and opportunities for additional services or maintenance programs.• Experience in customer service, call center support, or service administration within a fast-paced business environment.
• Ability to handle inbound customer calls and service requests while maintaining accuracy and professionalism.
• Strong organizational skills with the ability to manage schedules, service details, and multiple priorities at once.
• High attention to detail and consistent follow-through in documenting information and completing assignments.
• Clear written and verbal communication skills for working with customers, technicians, vendors, and internal teams.
• Comfort using business systems for order entry, service tracking, reporting, and customer communication.
• Ability to work collaboratively with cross-functional teams and support overall department success.
• Willingness to learn service processes, product-related information, and new administrative procedures as needed.