Quality and Compliance Manager

Position Summary

The Quality & Compliance Manager is responsible for maintaining organizational quality systems, certifications, and compliance programs to ensure alignment with ISO standards, customer requirements, and regulatory expectations.

This is a hands-on role within a small team environment, focused on keeping processes practical, organized, and audit-ready while partnering cross-functionally to support day-to-day business operations.

Key Responsibilities

• Manage internal and external ISO audits, including preparation, coordination, and follow-up actions
• Maintain and continuously improve the Quality Management System (QMS), including procedures, work instructions, and records
• Lead corrective action processes, customer complaint investigations, and case management within ERP systems (e.g., D365) to drive resolution and improvement
• Oversee supplier regulatory documentation requests and ensure alignment with customer compliance requirements
• Manage documentation related to post-consumer recycled (PCR) and recycled content certifications
• Support documentation requirements for post-industrial materials
• Partner with department leaders to document processes for training and ISO compliance (excluding manufacturing training)
• Develop training materials and assist with maintaining training records and documentation
• Manage CPN creation and new item setup in internal systems, ensuring data accuracy, proper documentation, and compliance with internal controls
• Review and support fulfillment-related quality requirements as needed
• Manage internal compliance communications, including digital safety and awareness content
• Support internal safety initiatives and conduct safety audits at the corporate office
• Maintain customer and internal specifications documentation
• Support continuous improvement initiatives and cross-functional quality efforts

Qualifications & Skills

• Bachelor's degree required
• Experience working with ISO standards and audit processes
• Strong process management and documentation control experience
• Proficiency with Microsoft Office Suite
• Experience with ERP systems
• Ability to manage multiple priorities in a fast-paced, hands-on environment
• Strong attention to detail and organizational skills
• Effective communication and cross-functional collaboration abilities
• Comfortable using desktop or handheld systems to access operational data

Work Environment

• Small team, hands-on role with broad responsibilities across quality, documentation, and compliance
• High level of collaboration with operations, supply chain, and leadership teams

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Pay Details: $65,000.00 to $73,000.00 per year

Search managed by: Karla Hernandez

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.