Veterinary ER Receptionist

Location: Multiple Locations - Central Florida
Job Type: Full-Time or Part-Time
Schedule: Includes evenings, weekends, and holidays

About Us:
Founded in 1975, VEC is a dedicated emergency and critical care provider for pets across Central Florida. We are a values-driven team committed to providing exceptional service to both our clients and their animals. Our culture prioritizes empathy, professionalism, and teamwork.

Role Summary:
As a Receptionist at VEC, you are the first and last point of contact for pet owners during some of their most emotional moments. You'll provide compassionate, efficient, and informative service in a fast-paced emergency care setting.

Responsibilities:

• Greet clients and their pets with empathy and professionalism

• Answer high-volume phone lines, triage calls, and provide basic information (no medical advice)

• Accurately enter client and patient data into the system (Cornerstone)

• Collect payments, process admissions/discharges, and manage paperwork

• Maintain confidentiality in compliance with AVMA guidelines and Florida law

• Communicate clearly and compassionately with clients and veterinary teams

Qualifications:

• High school diploma or equivalent

• Previous receptionist or customer service experience (veterinary setting preferred)

• Strong computer and typing skills

• Excellent communication and conflict-resolution abilities

• Ability to remain calm and focused in high-stress situations

Looking for a hospital you can put your client communication skills to good use and continue to grow your education and skill level? Veterinary Emergency Clinic of Central Florida is seeking receptionist to join our growing team in Central Florida.

• Ability to remain calm and focused
• Reliable
• Knowledge of receiving, triage, discharging of patients
• Ability and knowledge of reception tasks
• Client communication
• Team Player!
• Veterinary Reception Experience

VEC is a well-known, and highly respected small animal emergency practice with multiple locations throughout Central Florida. Our exceptional facilities are equipped with cutting edge equipment.

Current VEC Benefits

• Professional growth opportunities
• Saving Lives/rewarding profession
• Low-cost emergency pet care
• 401K (with 4% matched)
• LTD (VEC Paid)
• Great potential for annual pay increases
• Health Insurance (VEC Paid)
• Life Insurance (VEC Paid)
• Dental Insurance (VEC Paid)
• Vision Insurance (VEC Paid)
• Supplemental Insurance offered
• Health Savings Account available
• Increased pay for overnights
• Increased pay for holidays
• Holiday food provided
• Vacation and Sick time
• Get your shift covered, you can take it off, you don't have to get time off approved
• Easy going/relaxed management
• Hardship accommodations/Strong Management support
• Elaborate Holiday Party
• Uniforms (VEC paid)
• VEC sweatshirts/random gifts
• Tech week & reception Day celebrated
• Special treats/gifts on most minor holidays
• Snacks/coffee provided
• Paid call-in fees, referral fees, travel reimbursement

Learn more about our team and hospital at www.veconline.