CAD/RMS Program Manager -Public Safety Technology Lead - MD

Benefits:

• Health insurance

This role is for a CAD/RMS Program Manager who will be responsible for leading program management, technical oversight, and operational execution for a multi-agency public safety technology environment supporting Computer-Aided Dispatch (CAD), Records Management Systems (RMS), Mobile platforms, reporting, integrations, and automation initiatives.

This role provides enterprise-level leadership across six state agencies and multiple contractors/vendors, ensuring continuity of critical public safety operations, effective governance, and delivery of complex system enhancements and modernization efforts. The Program Manager will oversee planning, execution, stakeholder coordination, resource management, and technical solution delivery while maintaining high availability and performance of mission-critical systems

Reporting Relationship


Reports to: Program Leadership / State Program Oversight Coordinates with: Maryland State Police leadership, multi-agency stakeholders, contractors, vendors, technical teams, and support operations personnel

Work Location


Onsite Pikesville, MD (Required)
Hybrid work may be permitted with approval; onsite presence and in-person interviews required

Essential Duties and Responsibilities

- Program Leadership & Governance

• Lead program planning, governance, prioritization, and execution for CAD/RMS/Mobile initiatives across multiple state agencies.
• Oversee program roadmap, deliverables, and performance metrics to ensure alignment with public safety operational needs.
• Manage risks, issues, dependencies, and program escalations to maintain uninterrupted service delivery.

- Contractor & Vendor Management

• Direct contractor personnel and vendor activities, including workload prioritization, performance oversight, and accountability.
• Support hiring activities including candidate evaluation, interviews, onboarding, and staffing alignment.
• Coordinate vendor deliverables, schedules, and outcomes across multiple contracts and service providers.

- Technical Oversight & Solution Delivery

• Provide hands-on technical consulting for CAD/RMS systems, including configuration, reporting, and integration support.
• Oversee development of SQL-based reporting, data exports, automation workflows, and reporting web applications.
• Support system enhancements, integrations, cloud migration, and modernization initiatives across CAD/RMS/Mobile ecosystems.

- Requirements, Analysis & Implementation

• Define business and technical requirements, perform system analysis, and develop specifications for system changes.
• Coordinate solution design, validation, and implementation of CAD/RMS updates, workflows, and integrations.
• Ensure alignment between technical solutions and operational needs across agencies.

- Operations & Support Management

• Oversee day-to-day support operations, including incident management, outage response, and SLA performance.
• Coordinate after-hours escalation support for high-priority public safety issues.
• Drive process improvements, service readiness, and operational continuity

- Financial & Contract Oversight

• Manage budget tracking, invoices, statements of work, task orders, and vendor-related financial activities.
• Coordinate review and approval of deliverables, ensuring compliance with contract and State requirements.
• Support financial reporting and resource allocation across the program.

- Compliance, Reporting & Data Management

• Support NIBRS reporting, compliance initiatives, audits, and data quality management.
• Develop dashboards, reports, and executive-level summaries to support decision-making.
• Oversee documentation, training materials, and user guidance development.

- Stakeholder Communication & Executive Engagement

• Prepare executive briefings, presentations, dashboards, and program communications.
• Coordinate closely with leadership across agencies to ensure alignment and transparency.
• Facilitate meetings, working sessions, and cross-agency collaboration efforts.

Transition Planning & Knowledge Management

• Lead transition planning efforts including knowledge transfer, documentation, and continuity planning.
• Ensure seamless onboarding/offboarding of personnel and uninterrupted system operations.
• Support long-term roadmap development and future-state planning for CAD/RMS services.

Basic Qualifications:
- Bachelors degree in Information Technology, Computer Science, or related discipline.
- 12+ years of relevant experience in IT program management, systems implementation, or technical consulting.
- 10+ years of specialized experience in public safety technology or related IT domains.
- Demonstrated experience:

• Managing large-scale, multi-agency programs
• Overseeing contractor and vendor performance
• Delivering complex technical solutions in mission-critical environments
• Leading system implementations, reporting, and automation initiatives
• Must pass Maryland State Police background investigation and fingerprinting
• Must be available for onsite work and in-person interviews
  
  

Specialized Experience:
- Hands-on experience supporting or managing:

• CAD (Computer-Aided Dispatch) systems
• RMS (Records Management Systems)
• Mobile public safety applications
• Multi-agency law enforcement environments

- Experience must include:

• Technical configuration and reporting
• SQL data extraction and analytics
• System integration and workflow automation
• Stakeholder coordination and program governance

Preferred Qualifications:
- Experience supporting State or local government public safety agencies
- Experience with NIBRS reporting and compliance
- Technical experience with:

• SQL, JavaScript, HTML
• Data exports, dashboards, reporting tools
• Automation and workflow systems
• Experience in law enforcement or multi-agency operational environments.

Key Competencies
- Program leadership and governance
- Strategic planning and execution
- Technical problem-solving and systems thinking
- Vendor and stakeholder management
- Risk and issue management
- Strong communication and executive presence
- Adaptability in high-pressure, mission-critical environments

U.S. Citizenship Requirement:
This position is restricted to U.S. citizens only in accordance with federal contract requirements. Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment. Non-citizens, including lawful permanent residents (Green Card holders), are not eligible for this role.

Equal Employment Opportunity:
BVA Bears IT Solutions is committed to providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetic information, military/veteran status, or any other characteristic protected by law.