Maintenance Supervisor for The Reserve at Hickory Commons

Maintenance Supervisor

Location: The Reserve at Hickory Commons - Winston-Salem, NC

SUMMARY:

The Maintenance Supervisor oversees the physical condition and maintenance operations of the apartment community. Responsibilities include repairs, make-readies, preventive maintenance, budget monitoring, and construction coordination. This role requires a flexible schedule, including weekends and holidays as needed.

KEY RESPONSIBILITIES

• Supervise and schedule maintenance staff; assign and monitor work
• Coordinate with the Community Manager on inspections, move-ins/outs, and priorities
• Manage service requests, ensuring timely completion and minimal callbacks
• Plan and oversee apartment make-ready processes
• Conduct daily property inspections to identify safety hazards and maintenance needs
• Perform and schedule preventive maintenance on equipment and units
• Order supplies and manage maintenance budget (with approval for major purchases)
• Coordinate vendor services, warranty work, and contract quality
• Support hiring, training, and performance evaluation of maintenance staff
• Ensure compliance with safety standards and conduct periodic safety audits
• Respond to emergencies (weather, fire, floods, etc.)
• Maintain organization and cleanliness of maintenance areas
• Assist other communities as needed and perform additional duties as assigned

SKILLS AND ABILITIES

• Strong knowledge of HVAC, plumbing, electrical systems, appliances, and general repairs
• Ability to prioritize tasks, meet deadlines, and manage multiple responsibilities
• Strong communication and interpersonal skills
• Ability to work independently with attention to detail and professionalism
• Proficient with maintenance tools, equipment, and basic computer use

SUPERVISORY RESPONSIBILITIES

• Oversees maintenance staff including technicians and groundskeepers

QUALIFICATIONS

• High school diploma or equivalent required; technical training preferred
• Minimum 5 years general maintenance experience and 1+ year of supervisory experience
• Multi-family maintenance experience preferred
• Valid drivers license required
• Certifications: EPA (Freon), CAMT preferred; additional trade certifications a plus

TECHNICAL REQUIREMENTS

• Ability to troubleshoot HVAC, plumbing, electrical systems, appliances, and equipment
• Knowledge of preventive maintenance and safety practices

PHYSICAL REQUIREMENTS

• Regular standing, walking, lifting (50+ lbs), climbing ladders, and outdoor work
• Ability to operate tools, equipment, and perform manual labor safely

WORK ENVIRONMENT

• Combination of indoor/outdoor work with moderate noise levels
• Exposure to weather, tools, and maintenance-related hazards

BENEFITS

Eligible full-time employees receive health (HDHP/PPO), dental, vision, life insurance, disability, HSA/FSA, EAP, 401(k), 12 holidays (including birthday), and up to 130 PTO hours.

ABOUT NHE, INC.

NHE is a Greenville, SC-based real estate management company specializing in multi-family housing and HOA management, delivering high-quality service through expertise, technology, and professional teams.

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