Sales Administrator

Position Summary

The Sales Administrator plays a critical role in supporting the sales team by ensuring accurate processing of quotes, contracts, customer information, and sales-related reporting. This position serves as the bridge between Sales, Operations, Customer Service, Purchasing, and Accounting to help deliver exceptional customer experience while improving efficiency and profitability.

The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced environment. This position is based full-time at our Tampa, FL headquarters.

Key Responsibilities

Sales Support

• Provide administrative support to the sales team and leadership. 
• Prepare, review, and distribute sales proposals, bids, and customer quotations. 
• Assist in the preparation of builder contracts, pricing agreements, and customer documentation. 
• Manage incoming sales inquiries and direct them to the appropriate sales representative. 
• Coordinate communication with manufacturer partners when needed for quoting. 

Customer & Account Management

• Maintain accurate customer records within CRM and ERP systems. 
• Serve as one of the points contact for customers regarding order status and general inquiries. 
• Assist with resolving customer issues by coordinating with internal departments. 

Order & Project Coordination

• Enter and track sales orders accurately and efficiently. 
• Monitor orders from quote through installation and completion, keeping sales team and customers proactively updated as necessary.
• Assist in managing builder community information, permit reports and project updates. 

Reporting & Analytics

• Generate weekly and monthly sales reports. 
• Assist in maintaining sales dashboards and reporting tools. 

Administrative Duties

• Maintain organized electronic and physical files. 
• Prepare presentations, spreadsheets, and sales materials. 
• Support special projects and initiatives as assigned. 
• Ensure compliance with company policies and procedures. 
• Maintain samples levels and requests with manufacturers.

Qualifications

Education & Experience

• Associate or bachelor’s degree preferred. 
• 2+ years of administrative, sales support, customer service, or coordinator experience. 
• Experience in construction, building products, garage doors, windows, roofing, or related industries is preferred. 

Skills & Abilities

• Strong organizational and time-management skills. 
• Exceptional attention to detail and accuracy. 
• Excellent written and verbal communication skills. 
• Ability to manage multiple priorities in a fast-paced environment. 
• Strong problem-solving and customer service abilities. 
• Professional demeanor and positive attitude. 
• The understanding of urgent matters and acting on them appropriately. 

Technical Skills

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). 
• Experience with CRM software and ERP systems preferred. 
• Ability to create reports, analyze data, and maintain databases. 

Physical Requirements

• Prolonged period of times at a desk and on a computer
• Must be able to lift up to 15 pounds on occasion

NOTE: We run a background and MVR checks prior to interviews. At the interview, we require an application to be filled out, a Wonderlic questionnaire to be filled out as well.

It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodations for qualified individuals with disabilities.