Customer Service Representative

Description:

 

At BarSplice Products, customer service isn't just a department to us—it's one of the reasons we stand apart in the construction and reinforced concrete industry.

We're looking for someone who enjoys helping people, solving problems, and being part of a close-knit team that genuinely supports one another. Our Customer Service Representatives serve as trusted partners to customers, helping them find solutions, keep projects moving, and deliver an exceptional customer experience.

For more than 50 years, BarSplice has built its reputation on outstanding service, technical expertise, and strong customer relationships. As part of FC Industries, a second-generation family-owned company, we offer a collaborative culture where employees are encouraged to learn, take initiative, and build long-term careers.

The work you support is impressive, too. BarSplice products have been used in landmark projects around the world, including One World Trade Center, the Buc-ees in Huber Heights, Paycor Stadium, and countless bridges, high-rises, and critical infrastructure projects worldwide. Continuously recognized as a Dayton Top 50 Place to Work, we're proud of the culture we've built—and we're looking for great people to help us continue growing.

 

Here are some of the reasons it’s great to work at FC Industries

• Medical, Dental, Vision Insurance 
• HSA with Company Seed Money
• Life insurance and disability plans 
• Immediate holiday pay 
• Paid Time Off
• 401k retirement savings with company match 
• Pay for school with 100% tuition reimbursement (books included!) 
• On-site café/convenience store 
• Weekly paychecks 
• Free on-site wellness coaching and YMCA discount 
• Corporate partner discounts through Verizon, Chrysler, GM, and Working Advantage 
• Fun perks such as gift cards, 50/50 drawings, picnics, holiday parties, employee appreciation days...and more! 

Want to know more about who we are? Click here to learn about FC Industries. 

Your Success is Our Success! 

Requirements:

 

Requirements

• Previous customer service/ inside sales experience required (3-5 years preferred)
• Experience in the rebar fabrication, concrete construction supply industry is a plus
• Experience with some International and Cananda is a plus
• Experience with international and Canadian customs documentation a plus 
• Document, track, and resolve customer interactions across multiple systems (including ERP and CRM) with accuracy and speed 
• Previous experience with Epicor and Hubspot are a plus

Compensation details: 35000-50000 Yearly Salary

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