Front Office Specialist

Description:

JOB TITLE: Front Office Specialist

JOB SUMMARY: Welcome and greet patients and visitors. Responsible for optimizing the patient’s satisfaction, keeping the reception and waiting areas running smoothly, obtaining all necessary patient demographic and insurance information

REPORTS TO: Front Office Manager

Requirements:

 

DUTIES/RESPONSIBILITIES: (This list may not include all the duties assigned)

· Welcomes patients and visitors, in person or on the telephone; answering or referring inquiries, determine needs and direct accordingly while exhibiting excellent customer service.

· Check patients in, verify and obtain the necessary demographic, insurance and financial information.

· Update and maintain the appropriate information into the electronic billing and medical record.

· Collect applicable copayments and balances due.

· Scheduling appointments and printing patient schedules as needed.

· Checks, sorts and delivers mail daily. Work through returned mail and update addresses, if available.

· Assess and notify clinical staff for patients with ambulatory difficulties.

· Communicates effectively and professionally with patients, visitors, physicians, and coworkers through various communication channels.

· Maintains a clean and orderly work environment by performing daily cleaning of general areas.

· Attend meetings as required and other duties as assigned.

· Adapts to changes in job responsibilities to meet the evolving needs of the health center

May perform additional job-related duties and responsibilities as needed to support patient care, departmental operations, and organizational goals.

REQUIRED SKILLS/ABILITIES:

· Work is performed in the reception and business office areas. It involves frequent contact with patients.

· Interaction with others is constant and interruptive.

· Work may require multiple assignments that require attention to detail. Several tasks are required on a continual basis.

· Ability to work a flexible schedule as needed.

EDUCATION/EXPERIENCE:

· Extensive knowledge of front office registration and scheduling processes

· Knowledge of medical terminology and privacy guidelines

· Excellent oral and interpersonal skills

· Ability to follow office and regulatory policy and guidelines

· Critical thinking and problem solving

· Ability to establish and maintain effective working relationships with patients, employees, physicians, and the public

· High school graduate or equivalent.

· Minimum of one-year work experience in the medical office setting required.

PHYSICAL REQUIREMENTS:

· Work may require sitting and standing for long periods of time; also stooping, bending and stretching for files and supplies.

· Occasionally lifting files or paper weighing up to 50 pounds.

· Work requires manual dexterity sufficient to operate a keyboard proficiently.

· Close visual acuity needed to view computer screens, paperwork and forms.

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