Senior Project Coordinator

This is a remote position.

• Support Project Managers and Associate Project Managers with project execution, deliverables, deadlines, client status reporting, and internal project communication
  
• Act as a backup to the Project Manager when needed and help ensure project deliverables are completed on time, within budget, and at high quality standards
  
• Respond to client communications in a timely, accurate, and professional manner
  
• Work with internal teams including Data Services, Software Engineering, Print/Mail Services, Contact Center, Disbursements, and Claims Operations
  
• Provide project reporting, review reporting for quality, and help explain results in context for clients
  
• Assist with business process documentation, project records, scheduling, calendaring, and deadline tracking
  
• Support accurate forecasting of planned revenue based on anticipated stages of work
  
• Train, mentor, and support other Client Services team members when needed
  
• Support special projects and internal initiatives as a Client Services subject matter expert
  

• 1+ year of Project Coordinator experience with direct client or customer contact
  
• Strong customer service skills and a professional, calm communication style
  
• Excellent verbal and written communication skills
  
• Critical thinking, problem-solving, and research skills
  
• Strong attention to detail, including clean grammar, spelling, and written documentation
  
• Experience tracking projects, deadlines, schedules, calendars, and project records
  
• Experience with Microsoft Office Suite, specifically Word, Excel, Access, and Outlook
  
• Comfort working with data, reporting, and basic analysis
  
• Flexibility, adaptability, and willingness to learn in a fast-paced environment
  
• Bachelor’s degree or other relevant industry experience preferred
  
• Admin, paralegal, or project coordinator experience is a plus