Service Advisor

Overview

Join our team at Max Motors Dealerships as a key member of our customer service department. This position is ideal for individuals who thrive in a fast-paced environment and enjoy engaging with customers to provide exceptional service.

Key Responsibilities

• Act as the primary point of contact for customers, addressing their needs and concerns.
• Assist customers with service inquiries, scheduling appointments, and providing updates on vehicle status.
• Collaborate with technicians to ensure smooth operations and timely service delivery.
• Prepare service estimates and explain repair options to customers.
• Handle customer complaints professionally and work towards satisfactory resolutions.

Requirements

• Proven experience in a customer-facing role, preferably in the automotive industry.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to work under pressure and handle multiple tasks.
• Basic understanding of automotive services and repairs is an advantage.

Nice to have

• Previous experience as a service advisor or in a similar role.
• Familiarity with automotive software and tools.
• Certifications related to customer service or automotive knowledge.