Admin Document Processing Specialist

Our client is seeking a detail-oriented Policy Administration / Correspondence Representative. You will support policy updates and customer communications. This role focuses on processing incoming requests, updating policy information, and generating accurate correspondence using established templates.

• Title: Temp Policy Administration / Correspondence Representative
• Location: Fremont, MI 49413 (Onsite)
• Schedule: Mon–Fri (Flexible start: 7:00 AM, 7:30 AM, or 8:00 AM)
• Pay: $16/hour
• Start Date: ASAP
• Duration: Through end of year (Possible extension)

Work Environment & Perks

• Onsite role with standard parking available
• Access to onsite cafeteria with discounted meals
• Complimentary Starbucks available

Key Responsibilities

• Review and process incoming policy change requests (e.g., name, address, beneficiary updates)
• Prepare and send correspondence to customers using standardized templates
• Accurately input and verify policy details prior to distribution
• Utilize internal systems (including mainframe tools) to manage updates and records
• Communicate professionally with internal teams and external parties to obtain or clarify information
• Ensure all work meets quality, accuracy, and production standards
• Exercise sound judgment to resolve issues within guidelines
• Maintain compliance with company policies and procedures

Qualifications

• Strong written communication skills and attention to detail
• Customer service mindset with the ability to handle sensitive information
• Comfortable working in a structured, process-driven environment
• Ability to manage multiple tasks with accuracy and efficiency
• No prior insurance experience required (training provided)

What to Expect

• High-volume, repetitive processing work
• Focus on accuracy, documentation, and turnaround time
• Use of templates and internal systems for daily tasks