Patient Access Specialist

We are looking for a Patient Access Specialist to support patient intake and account setup for hospital services in Lewiston, Maine. This Long-term Contract position focuses on delivering a welcoming registration experience while ensuring accurate documentation, insurance verification, and compliance with organizational and regulatory standards. The ideal candidate will combine strong customer service skills with administrative accuracy to help patients navigate registration, financial responsibilities, and required forms before and during their visits.

Responsibilities:
• Manage patient admissions, registration, and pre-registration activities to ensure accounts are created accurately before scheduled services.
• Gather and update demographic, insurance, and guarantor details through direct interaction with patients, including inbound and outbound phone communication.
• Review physician orders, assign appropriate medical record numbers, and confirm required information is complete to support timely service delivery.
• Verify coverage and benefits, document eligibility findings in the system, and select the correct insurance plan details to support clean claims and point-of-service collection efforts.
• Explain consent forms, treatment acknowledgments, and patient education materials in a clear and compassionate manner, obtaining signatures and required documentation from patients or legal representatives.
• Discuss patient financial obligations, collect point-of-service payments and outstanding balances when applicable, and outline available payment plan options.
• Perform medical necessity screening for applicable services, notify Medicare patients when coverage limitations may apply, and provide the appropriate notices and supporting documents.
• Use auditing and reporting tools to review account accuracy, correct discrepancies, and provide relevant quality data to Patient Access leadership.
• Deliver courteous, empathetic service in every interaction while following established hospital policies, procedures, and compliance requirements.• Previous experience in customer service, patient access, registration, or a related administrative healthcare support role.
• Strong administrative and data entry skills with close attention to detail and accuracy.
• Ability to collect and review insurance, demographic, and financial information in a fast-paced environment.
• Experience handling payment collection conversations professionally and respectfully.
• Comfortable explaining forms, obtaining signatures, and documenting information according to established procedures.
• Working knowledge of insurance verification, eligibility review, or healthcare billing support processes is preferred.
• Strong verbal communication skills and the ability to interact with patients compassionately and professionally.