Patient Access Specialist

We are seeking a Patient Access Specialist for a long-term contract opportunity in Bangor, ME. This role is responsible for patient registration, insurance verification, documentation review, and customer service to ensure a smooth patient experience and accurate billing processes. Ideal candidates will be comfortable working with patients, providers, and internal teams in a fast-paced hospital environment.

Responsibilities:

• Register patients and update demographic and insurance information
• Verify insurance coverage and required documentation
• Review physician orders and ensure all requirements are met before services are provided
• Contact patients to gather information, complete pre-registration, and discuss payment responsibilities
• Explain forms, obtain signatures, and provide patient education materials
• Assist with payment collection and payment plan options
• Provide excellent customer service and appointment instructions
• Review accounts for accuracy and resolve registration or billing issues as needed

Qualifications:

• Customer service, administrative, or healthcare registration experience preferred
• Strong data entry skills with attention to detail
• Comfortable explaining forms and collecting required information
• Experience verifying insurance and discussing patient payments is a plus
• Comfortable making and receiving phone calls
• Able to follow procedures and maintain accurate records
• Strong organizational skills and ability to multitask in a fast-paced environment.