About Company:
Denali is the leading organic recycling company on a mission to unlock the power of unused food and organics, transforming them into resources to feed, fuel, and replenish the earth. Our work is essential to keeping water clean, reducing the need for new landfill capacity, building soil fertility, helping farmers build resilience, and reducing society’s reliance on fossil fuels. Denali provides meaningful and measurable change for any business that handles food, creating value with our scalable solutions across the nation. Our services and products touch thousands of acres and millions of tons of organic material, and nearly every person who purchases and consumes food in the U.S.
Apply to join our team today!Summary
The Lead Support serves as the Area Manager’s primary operational partner and second-in-charge, providing day-to-day frontline support to drivers and ensuring seamless execution of service operations. This role plays a critical part in resolving service issues, coordinating route coverage, training and retraining drivers, and managing service cases to ensure high levels of customer satisfaction, safety, and efficiency.
The Lead Support is expected to lead by example in the field, reinforce company standards, and act as a key communication link between drivers, dispatch, and the Area Manager.
Essential Functions
Act as the Area Manager’s #2, supporting daily operations and stepping in to manage activities in the manager’s absence.Provide direct support to CDL drivers, including route assistance, troubleshooting issues, and ensuring service completion.Resolve service cases promptly, including customer complaints, missed service, and operational disruptions.Schedule, track, and close service cases, ensuring accurate documentation and timely resolution.Train and retrain drivers on safety procedures, equipment uses, customer service expectations, and company standards.Assist with onboarding and field training for new driversSupport route coverage and planningWork closely with the Logistics Manager and the Area Manager to optimize routing and improve efficiency.Monitor daily operations to ensure safety, compliance, and productivity standards are met.Reinforce company policies and provide coaching and feedback to drivers to improve performance.Assist with investigation of service failures and recommend corrective actions.Support equipment management, including identifying maintenance needs and coordinating repairs, PM services and annual inspectionsMaintain clear and effective communication between drivers, dispatch, and management.Promote a culture of safety, accountability, teamwork, and customer focus.Responsible for route coverage across AZ, NV, NM for 1–2 weeks at a time depending on route coverage needs; cover routes while drivers are on vacation or call off.When not covering routes, support utility drivers.Perform office-based operational tasks including Excel reporting, Samsara, Roadnet experience, billing, and routing support.Communicate between drivers and other departments to ensure operational alignment.Support fleet service activities; familiarity with electric pallet jacks and PTO systems required.Competencies
Strong problem-solving and decision-making skills in fast-paced environmentsExcellent communication and interpersonal skillsAbility to train, coach, and motivate team membersStrong organizational and time management skillsCustomer-focused mindset with a sense of urgencyAbility to multitask and prioritize competing demandsWorking knowledge of routing systems, CRM tools, and transportation software Manger level Proficiency in Microsoft Office products, especially Excel and general computer applicationsStrong attention to detail and follow-throughWork Environment
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