Deployment Field Tech I

About POS360

We are a rapidly growing technology company specializing in point-of-sale payment processing and delivery integrations for locally owned brick-and-mortar stores. Our mission is to accelerate the transition from traditional electronic cash registers to powerful new point ofsaleproducts. Our highly specialized systems address the specific pain pointsidentified throughover a decade of working with neighborhood stores, markets, and restaurants. With an unrivaled dedication to delivering superior tools that are easy to use and a technical team providing industry-leading support, our systems open the door to the next level of success for our clients.

About The Role

The Deployment Field Technician Iis responsible forpreparing, configuring, installing, and enabling Point-of-Sale (POS) systems and related technology for retail locations. The role supports the entire deployment and implementationlife-cycle;from staging and testing equipment in the warehouse to performing on-site installation, configuration, training, and troubleshooting in the field. The Deployment Field Technician Ioperatesindependently at client locations andareexpected todemonstratestrong technicalexpertise, attention to detail, and professionalism whilerepresentingthe company. Installations typically include hardware setup, network connectivity, cablerouting, and coordination with internal teams to ensure successful andtimelydeployments.

WhatYoullOwn & Drive

System Preparation & Staging

• Stage, configure, and test POS systems,pinpads, scanners, printers, and related peripherals prior to deployment

• Install and configure Windows-based systems and required software

• Verify system functionality and network connectivity prior to packaging

• Prepare equipment kits for field installations or shipment

Logistics& Packaging

• Carefully pack and label equipment for transportation or shipment

• Maintain organized staging areas andaccurateinventory of deployment equipment

• Ensure all required components are included prior to deployment

Field Installation & Deployment

• Perform on-site installation of POS systems and associated equipment at retail locations

• Install and mount hardware including terminals, scanners, receipt printers, andpinpads

• Run and manage network and power cabling under counters, through ceilings, or behind equipment whilemaintaininga professional appearance

• Connect and test systems on site to ensure proper functionality before completion

• Troubleshoot hardware, software, and connectivity issues during installation

Implementation & Client Enablement

• Act as the implementation manager for new client deployments, ensuring successful enablement and system readiness

• Provide hands-on training to store staff and managers on POS system operation, payment processing, online delivery operation, and basic troubleshooting

• Guide clients through system workflows and best practices to ensure smooth adoption

• Serve as the primary technical contact duringinitialrollout and stabilization period

• Operate company vehicle to transport equipment to various client sites

• Perform daily on-site visits to client locations throughout the region

Qualifications:

• 1+ years of hands-on experience in deployment, field services, low-voltage installation, and/or IT infrastructure customer support.

• Ability to prioritize tasks based on urgency and business impact; troubleshoot issues using logical, step-by-step problem-solving

• Capable of working independently in the field with minimal supervision while managing multiple deployment tasks

• Strong attention to detail with the ability to execute installations accurately under tight timelines

• Ability to read and interpret technical diagrams, floor plans, and network schematics

• Strong communicationskills with the ability to interact professionally with clients, vendors, and internal teams

• Adaptability in fast-paced or changing deployment environments

• A valid California driver's license isrequiredfor this position because driving to client locations is an essential job function that cannot be reliably performed by alternative transportation due to transporting company equipment to client installs

• Ability tomaintaina clean driving record for operation of company-owned vehicles

• Strong customer-facing experience in on-site service environments

Physical Demands

• Ability to work in office, retail, and field environments (including construction or pre-build sites)

• Ability to stand, walk, kneel, crawl, and work in tight or overhead spaces for extended periods

• Ability to lift and move equipment up to 35lbsindependently and up to 75lbswithassistance

• Manual dexterity to use hand and power tools for installation and cabling

• Ability to climb ladders and work at heights whenrequired

• Flexibility to work non-standard hours, including nights, weekends, and travel as needed

PreferredQualifications

• Familiarity with mounting and installing hardware including network racks, switches, access points, POS systems, and low-voltage devices
• Basic networking knowledge (IP addressing, connectivity troubleshooting, routers/switches)

• Experience installing and configuring network equipment (routers, switches, wireless access points)

• Proficiencyusing installation tools (punch-down tools, cable testers, crimpers, drills, etc.)

• Familiarity with ticketing systems and documenting work performed

• CompTIA A+ / Network+

• OSHA Workplace Safety

Benefits

• 401(k) matching

• Dental insurance

• Health insurance

• Vision insurance

• Paid time off

• Flexible working hours

• Free on-site gym access

Position is full-timein Westlake Village withup to 20% overnight travel

Compensation: $24.00-28.00 per hour

POS360, Inc, Is A Drug Free Workplace

Please note that POS360 is a drug-freeworkplaceand all candidatesare required toundergo a pre-employment drug screening before being fully employed. This policy is in place to ensure the safety and health of all employees.

POS360, Inc.IsAn Equal Opportunity Employer

Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.