Case Manager

Summary

This position will work as part of a team thatutilizesa Harm Reduction and Housing First Model toassistpeople by meeting them where they are, with housing as a primary focus. Team members will respond to each participants unique needs and goals by providing on-going support,advocacy,andassistancein accessing community services to ensure stability in housing and integration in the community. Case Managers must be knowledgeable about and able to respond effectively to the complexities of participants lives and the co-occurring challenges and conditions associated with long-term homelessness.

Responsibilities

Partnerwith participants for housing stability:

• Partner with participants to address barriers to housing such as lack ofidentifyingdocuments,warrantclosures,evictionsand/or criminal record expungement, etc.

• Partner with individuals to complete tenancy education to understand their lease as well as their rights and responsibilities as a tenant.

• Partner with participants to obtain furniture and other necessary household items.

• Partner with participants to address housekeeping and environmental needs.

• Partner with participants to prepare for moving on to independent housing.

Provide effective case management toprogram :

• Maintain a caseload of a minimum of 18 participants.

• Complete intakes andassistwithtenancyapplication process with new participants.

• Meet weekly with participants with at least one home visit per month in theparticipantapartments.

• Partner with participants to develop self-defined goals focused on improving stability and achieving greater economic independence.

• Orient participants to the programs service policies/procedures and expectations.

• Offer regular and meaningful contact with participants tomaintaintrust,assistin crisispreventionand help meet individual needs.

• Support
  participants to connect withappropriate communityresources.

• Build relationships with property managers andfacilitatecommunication with participantsregardingongoing tenancy concerns, and property issues.

• Provide transportation andaccompanyresidents to appointments related to their goals.

• Provide flexible services during times that meet client needs.

Partner with program participants to increase financial stability:

• Partner with participants toestablishand maintain eligibility for government benefits such as Housing Support, MFIP, SSI, and health coverage.

• Partner with participants to connect with education, training, and/or employment.

• Partner with participants to improve financial health by developing realistic budgets and spending plans.

Completeaccurateand thorough documentation and recordkeepingin a timely manner:

• Maintain individual electronicClientTrackfiles, includingtimelydetailed case notes of each interaction.

• Understand andcomply withnecessary documentation for Housing Support.

• Maintain accurate records including employee time sheets, credit card, and mileage reimbursement.

Provide positive representation of SHS through public relations and networking:

• Communicate and coordinate services with all team members. Attend regular team meetings as well as other required meetings at the agency and community level.

• Interpret the agencys mission and its programs effectively to constituents.

• Attend andparticipatein professionaltrainings,workshopsand site visits.

Commitment to racial equity and social justice:

• Work within and across agency departments to build a culture of equity and antiracism.

• Evolve knowledge and strategy of equity and antiracism on an individual and team level.

• Participate in meetings, training, and workshops hosted by SHS about diversity, equity, inclusion, antiracism, and other related topics.

Demonstrate essential knowledge, abilities, and skills:

• Ability to take initiative, think critically, be flexible, and solution focused.

• Ability to work very well independently, with excellent skills in teamwork and collaboration.

• Ability toestablishand maintain effective working relationships within and outside the organization.

• Possess superior computer skills, with experience in Office 365, Word, Excel, and Outlook;Demonstrateability to learnadditionalcomputer skills/program as necessary

• Ability tomaintainconfidentiality.

• Ability to promote a professional work environment that is affirming, respectful, culturally competent, and rooted in anti-racist practice.

• Maintainappropriate professionalboundaries in all interactions with guests, volunteers,staffand the public

Pleasenote thatthis job description is not designed to cover orcontaina comprehensive listing of activities,duties,or responsibilities that are requiredofthis position.Duties,responsibilitiesand activities may change at any time with or without notice.

This position may provide back up for other Case Managers during periods of absence or during times of increased workloads

Job Requirements:

• Bachelorsdegree in human services or equal experience inthe field.
• Experience with mental health and chemical health issues.

• Drivers license and carrequired.

Desired:

• Experience working with individuals who are homeless orhavepersonally experienced homelessness.

• Broad knowledge of housing resources.

• Bilingual skillsare preferred.

Essential Physical Functions

• The employee must be able to hear and speak,in order tocommunicate with staff and participants in person, onthe telephone and in writing.

• Employeemust be able to move about the community and public places(such as apartment buildings).

• Employeemust be able to lift items up to 40 pounds on an occasional basis.