Onboarding Specialist

6 Months Contract (Possible to extension)

 Facilitate an end to end onboarding experience from preemployment through post hire, ensuring new hires and managers receive clear guidance and timely support.

• Oversee daily I9 activity including reviewing Section 1 and Section 2 completion, identifying overdue or missing requirements, conducting reverifications, and partnering with employees and managers to ensure compliance with federal timelines.

• Manage an ongoing caseload through the Case Management System, responding to inquiries and ensuring tasks meet defined Service Level Agreements (SLAs).

• Escalate complex issues involving candidates, employees, managers, HR partners, or external vendors as needed.

• Maintain strong working knowledge of company policies, procedures, employment eligibility regulations, and risk based processes.

• Support operational audits, documentation reviews, and compliance monitoring activities.

• Protect sensitive personal and company information by maintaining the highest standards of confidentiality.

• Utilize HR platforms such as Workday and ServiceNow to manage onboarding workflows, I9 tasks, and case documentation.

• Deliver a high quality customer experience by providing clear, accurate, and proactive communication throughout onboarding and I9 processes.

Qualifications
Required

• 1-3 years of experience in HR, onboarding, compliance, or administrative support within a regulated environment.

• Working knowledge of Form I9 requirements, including Section 1, Section 2, reverifications, and employment eligibility documentation.

• Experience with Workday, ServiceNow, or similar HR information systems.

• Strong attention to detail, accuracy, and ability to manage confidential information.

• Proven ability to manage multiple cases simultaneously and meet established SLAs.

• Exceptional communication, customer service, and problem solving skills.

• Ability to apply a risk based approach to decision making and issue resolution.

• Proficiency with Microsoft Office and comfort navigating digital workflows.

Preferred

• Experience with I9 auditing, corrections, or E-Verify.

• Prior experience supporting high volume onboarding or HR operations work.

• Familiarity with federal employment eligibility laws and documentation standards.