Customer Contract Administrator/Specialist

Join Our Team as a Customer Contract Specialist

Are you highly organized, detail-oriented, and passionate about delivering exceptional customer experiences? We're looking for a Customer Contract Specialist to join our growing team and play a key role in managing customer contracts, supporting business operations, and ensuring seamless service delivery.

This is an excellent opportunity for a motivated professional who thrives in a fast-paced environment, enjoys solving problems, and takes pride in maintaining accuracy and operational excellence.

What You'll Do

As a Customer Contract Specialist, you will be responsible for managing customer contract processes from initiation through completion while ensuring accuracy, compliance, and outstanding service.

Key Responsibilities

• Review, process, and maintain customer contracts with a high level of accuracy and attention to detail.
• Support the full contract lifecycle, including contract setup, modifications, renewals, and approvals.
• Assist with daily contract management and provisioning operations.
• Ensure timely and accurate execution of all contract-related activities and critical business processes.
• Support customer enrollment, account management, and retention initiatives.
• Collaborate with internal departments to resolve contract issues and improve operational workflows.
• Monitor system performance and maintain the integrity of contract-related data.
• Identify opportunities to improve processes and drive operational efficiency.
• Provide support to Contract Management team members and assist with special projects as needed.
• Perform additional duties assigned by management.

What We're Looking For

Required Qualifications

• High School Diploma or GED required with 4 years of relevant experience
• Bachelor's Degree in Business, Management, or a related field preferred.
• Minimum of 1 year of experience in contract management, operations, administration, customer support, or a related business function, preferred if you have a bachelor's degree.

Preferred Skills & Experience

• Ability to learn and understand energy and utility contracts and procurement processes.
• Strong analytical and problem-solving skills.
• Excellent organizational and time-management abilities.
• Exceptional attention to detail and commitment to accuracy.
• Ability to manage multiple priorities in a deadline-driven environment.
• Strong written, verbal, and interpersonal communication skills.
• Experience working with cross-functional teams and multiple business functions.
• Knowledge of budgeting, accounting procedures, and business operations is a plus.
• Demonstrated ability to resolve conflicts professionally and effectively.
• Continuous improvement mindset with a process-driven approach.
• Self-motivated, energetic, and results-oriented professional.

Why You'll Love Working Here

• Competitive compensation
• Career growth and advancement opportunities
• Collaborative and supportive team environment
• Opportunity to make a meaningful impact on customer success and operational excellence
• Professional development and ongoing learning opportunities

Success in This Role

The ideal candidate is proactive, detail-focused, highly organized, and committed to delivering exceptional service. You enjoy working in a team environment, take ownership of your responsibilities, and consistently strive for excellence in everything you do.

If you're ready to build your career with a company that values integrity, innovation, and customer success, we'd love to hear from you. Apply today!