Gastroenterology Endoscopy Procedure Referral Coordinator & Scheduler

We are seeking a detail-oriented and compassionate Gastroenterology Endoscopy Procedure Referral Coordinator & Scheduler to join our growing GI team. This role is responsible for coordinating patient referrals, obtaining authorizations, scheduling endoscopic procedures, and ensuring seamless communication between patients, providers, and insurance companies. The ideal candidate thrives in a fast-paced medical environment and delivers exceptional patient service while maintaining accuracy and efficiency.

Key Responsibilities

• Coordinate and process referrals for gastroenterology consultations and endoscopy procedures
• Schedule procedures including colonoscopies, EGDs, capsule studies, and other GI services
• Verify insurance eligibility and obtain prior authorizations/pre-certifications as required
• Communicate preparation instructions and appointment details to patients
• Maintain accurate patient records in the EMR/EHR system
• Collaborate with physicians, nursing staff, surgery centers, and referring providers
• Manage incoming calls, referral queues, and scheduling requests
• Follow up on incomplete referrals, missing records, and authorization statuses
• Ensure compliance with HIPAA and organizational policies
• Assist with procedure cancellations, rescheduling, and waitlist management

Qualifications

• High school diploma or equivalent required; medical administrative training preferred
• Minimum 1–2 years of medical scheduling or referral coordination experience preferred
• Gastroenterology or endoscopy scheduling experience strongly preferred
• Knowledge of medical terminology, insurance verification, and prior authorization processes
• Experience with EMR/EHR systems and medical scheduling software
• Strong communication, organizational, and multitasking skills
• Ability to work independently and collaboratively in a healthcare setting

Preferred Skills

• Familiarity with GI procedure preparation workflows
• Excellent customer service and patient communication skills
• Ability to manage high call volumes and prioritize tasks efficiently
• Bilingual skills are a plus
• Familiarity with Athena Health EHR is a plus