Administrative

Job Title: Logistics Coordinator and Customer Service Representative

Overview: We are seeking a dynamic and detail-oriented individual to join our team as a Logistics Coordinator and Customer Service Representative. This role plays a crucial part in ensuring the seamless coordination of logistics operations while providing exceptional customer service to our clients. The ideal candidate will possess excellent organizational skills, effective communication abilities, and a strong commitment to customer satisfaction.

Responsibilities:

Logistics Coordination:

Coordinate and monitor the end-to-end logistics process, including order processing, shipment tracking, and delivery scheduling.

Collaborate with suppliers, carriers, and internal teams to optimize transportation and distribution efficiency.

Resolve any logistical issues that may arise during the transportation of goods.

Customer Service:

Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding order status, shipping details, and product availability.

Address customer concerns and inquiries promptly, ensuring a positive customer experience.

Manage customer accounts and maintain accurate records of interactions.

Order Processing:

Process and confirm customer orders, ensuring accuracy and compliance with company policies.

Generate and issue invoices for completed orders, ensuring accuracy and adherence to billing policies.

Work closely with the finance department to reconcile any billing discrepancies.

Invoicing:

Create and distribute invoices to customers in a timely and accurate manner.

Monitor and follow up on outstanding invoices, facilitating prompt payment and resolving billing inquiries.

Collaborate with the finance team to ensure accurate recording of invoiced transactions.

Documentation and Reporting:

Prepare and maintain detailed records of shipments, invoices, and other relevant documentation.

Generate regular reports on logistics, customer service, and invoicing metrics, identifying areas for improvement and implementing solutions.

Problem Resolution:

Proactively identify potential issues in the logistics process, customer service interactions, and invoicing procedures, implementing corrective actions as needed.

Collaborate with cross-functional teams to address challenges and improve overall service quality.

Qualifications:

Bachelor's degree in Business Administration, Supply Chain Management, or a related field preferred.

Proven experience in logistics coordination, customer service, and invoicing roles.

Strong understanding of supply chain processes, logistics operations, and billing procedures.

Excellent communication and interpersonal skills.

Proficient in using logistics, customer service, and invoicing software/systems.

Detail-oriented with the ability to multitask and prioritize tasks effectively.

Problem-solving skills with a proactive approach to addressing challenges.

Knowledge of relevant regulations and compliance in the logistics and invoicing industries.

Ability to work collaboratively in a team environment.

Strong computer skills, including proficiency in Google Suites.

Benefits:

Competitive salary

Health and dental insurance

Retirement savings plan

Max Katz Bag Company is an equal opportunity employer. We encourage candidates from all backgrounds to apply. Only qualified candidates will be contacted for an interview.