Systems Administrator/Jack of All Trades

We're looking for a Senior Desktop Support Specialist who thrives in a hands-on IT environment and enjoys owning day-to-day technology operations. This is a highly visible role supporting end users while partnering closely with our managed service provider (MSP/MSSP) to ensure projects, escalations, and operational initiatives are completed successfully. This is a excellent opportunity for a well-rounded IT professional who enjoys wearing multiple hats, taking ownership of IT operations, and serving as the primary technology resource within the organization. This role will be onsite in St. Paul, MN.

Responsibilities:

Provide Tier II/III desktop support for hardware, software, operating systems, Microsoft 365, printers, peripherals, and mobile devices.

Troubleshoot and resolve complex end-user issues while delivering exceptional customer service.

Administer Microsoft 365, including:

• User accounts and licensing
• Exchange mailboxes
• Teams
• OneDrive
• Security groups and access management

Administer SharePoint Online by:

• Managing permissions and security
• Creating and maintaining sites and pages
• Organizing content and supporting collaboration

Manage endpoints within a cloud-first Microsoft Azure/Intune environment.

Image, configure, deploy, and refresh laptops and end-user equipment.

Oversee hardware inventory, asset management, procurement, and equipment lifecycle.

Maintain IT documentation, standard operating procedures, and knowledge articles.

Coordinate with the organization's MSP/MSSP to ensure incidents, requests, and projects move forward on schedule.

Track open issues, follow up with vendors, and help drive projects to completion.

Identify opportunities to improve IT processes and user experience.

5+ years of desktop support or IT operations experience.

Strong experience supporting Windows 10/11 environments.

Hands-on Microsoft 365 administration experience.

SharePoint Online administration experience. is a plus

Experience with Microsoft Entra ID (Azure AD) and endpoint management.

Experience imaging, provisioning, and deploying laptops.

Strong troubleshooting skills across Microsoft technologies.

Experience working with ticketing systems and documenting technical processes.