Concierge - Morrisville, NC

Job Title: Concierge 4

Job Description

This contract-to-hire Concierge role focuses on delivering exceptional hospitality and front-of-house service within a professional workplace setting. As the first point of contact for clients, guests, and employees, you create memorable experiences from pre-arrival through departure by providing warm, professional, and proactive support. You blend strong customer service skills with administrative and clerical support to ensure a seamless, welcoming, and service-focused environment across the campus.

Responsibilities

• Serve as the primary point of contact at the front desk, warmly welcoming guests, clients, and employees upon arrival.
• Enthusiastically greet visitors, anticipate their needs, and assist with arrivals, departures, and office orientations.
• Engage visitors, employees, and callers in a professional and friendly manner, providing timely and helpful assistance.
• Maintain visible engagement throughout the workplace by conducting strategic site walks during periods of reduced front desk coverage to assist customers and guests.
• Act as a central point of contact for information and wayfinding, guiding visitors and employees to campus services, facilities, and activities.
• Develop and maintain a strong knowledge of local cuisine, hotels, attractions, and upcoming events to effectively pair services with guests’ needs.
• Build connections and networks within the hospitality industry to enhance service offerings and guest experiences.
• Collaborate with clients, customers, and internal support teams to proactively anticipate needs, identify issues, and deliver creative, customer-focused solutions.
• Maintain familiarity with all facility services and work closely with internal teams to promote a hospitality-focused approach across all touchpoints.
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills in all interactions.
• Provide meeting support, including reception duties, coordination assistance, and related administrative tasks as needed.
• Support personal assistance and mail services where applicable, ensuring timely and accurate handling.
• Perform front desk, administrative, and clerical support tasks, including using office software and communication tools.
• Adapt to shifting daily priorities while maintaining a positive attitude and consistently elevated guest experiences.
• Use information technology tools and platforms to manage daily tasks, communications, and service requests.

Essential Skills

• Minimum 2–3 years of previous customer service or hospitality-related experience.
• Proven ability to create guest experiences that exceed expectations and demonstrate a strong people-focused approach.
• Strong client-facing communication skills with the ability to interact professionally in both spoken and written English.
• Ability to multitask and prioritize effectively while maintaining accuracy and a consistently high level of guest service.
• Working knowledge of a range of information technology tools and platforms.
• Demonstrated flexibility and a positive attitude when managing changing daily priorities.
• Front desk, administrative, and clerical support experience.
• Hospitality experience of 1–2 years in a client-facing environment.
• Good communication skills with a clear, professional, and welcoming demeanor.

Additional Skills & Qualifications

• Working knowledge of Microsoft Office applications, including Teams, Excel, PowerPoint, Word, and Outlook.
• Experience in hospitality and customer service with a friendly, welcoming approach.
• Ability to quickly learn new systems and adapt to evolving workplace technologies.
• Comfort working within structured onboarding and compliance processes, including completion of required forms and documentation.

Work Environment

This is a contract-to-hire position with a full-time schedule, Monday through Friday from 8:00 a.m. to 5:00 p.m. The role is based onsite at a professional campus environment that offers free parking. You work primarily at a front desk and within common areas, providing in-person support to guests and employees and conducting periodic site walks throughout the workplace. The position involves regular use of Microsoft Office applications and other information technology tools to manage communications, schedules, and service requests. The interview process typically includes a first-round virtual interview followed by a second-round in-person interview. The environment emphasizes hospitality, professionalism, and a polished, business-appropriate appearance while interacting with clients, guests, and internal teams.

This is a Contract position based out of Morrisville, NC.

The pay range for this position is $23.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Morrisville,NC.

This position is anticipated to close on Jun 26, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.