Compliance Officer - Onsite Tallahassee, FL

CANDIDATE RESPONSIBILITIES:

** Contact constituents/complainants to discuss the details of the complaints that are filed.

** Read state statute and compare with complaints to analyze the issue.

** Communicating with the public, so good customer service skills are a MUST.

** Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.

** Provide any resources or referrals, as appropriate.

** Send a written correspondence to the complainant once approved by the supervisor.

** Close the case out by adding the appropriate codes/activities/statues in Versa.

** Document the actions in the OnBase system.

CANDIDATE REQUIRED SKILLS:

** Communicate verbally and in writing appropriately

** Read and interrupt Florida statutes

** Previous experience working with the public in a professional work environment

** Exceptional organizational skills

** Commit to the project time line