SESCO Lighting Inc Inside Lamp & Ballast Support in Maitland, FL | 1268863455

Estimated Pay info	$17 per hour
Hours	Full-time
Location	Maitland, Florida

Job Description

Position Summary: Responsible for fostering and maintaining high levels of customer service with our clients, our manufacturers partners, and salespeople. Works under immediate supervision.

Core Technical Knowledge

Product Literacy: Cross-reference capabilities for major brands like Signify (Philips), Ledvance (Sylvania), and Current (GE).
Technology Transition: Guides clients from legacy HID, T5, T8, and T12 fluorescent systems to modern LED products.
Component Matching: Pairs the proper driver or ballast with the exact lamp type for optimum solutions.
System Metrics: Understands and can explain technical specifications, including color rendering index (CRI), color temperature (CCT), lumens, and voltage compatibility.

Position Responsibilities:

Competent communication skills via email, telephone or in person
Ensure customers are satisfied and any resolutions are communicated
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Responsible for all aspects of quotation and support for order entry
Provides proactive shipping information to customers
Works to solve customer problems
Responsible for producing technical information when required
Responsible for all aspects of customer service
Other duties as assigned by manager

Essential Skills:

Requires a high school diploma or equivalent and 1-3 years of experience in the field or in related area.
Must have problem solving ability
Must have excellent math skills
Understanding new information for both current and future problem-solving and decision-making
Knowledge of principles and processes for providing customer and personal services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminology
Must be proficient on Word, Excel, Blue Beam, internet research, and Outlook

Inside Lamp & Ballast Support

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