Focused HR Solutions 1-20- 743644 - Technical Support Analyst in Richmond, VA | 1268894748

Estimated Pay info	$18 per hour
Hours	Full-time
Location	Richmond, Virginia

Job Description

Position will be worked 100% on-site in Richmond, VA. Candidate must be able to attend in-person interview.

Our direct client has an opening for a Technical Support Analyst position # 743644. This position is for 9 - 12+ months, with option of extension, and will be worked 100% on-site in Richmond, VA.

If you are interested, please submit the following:

YOUR CURRENT RESUME.
YOUR HOURLY RATE.

Below is the job description – Resumes due ASAP –

Description:

Our client is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.

DUTIES AND RESPONSIBILITIES:

Manages and monitors customer IT issues using helpdesk tools – KSE, Ivanti, and SharePoint. Support over the phone, in person, and using remote control;
Acts as a liaison between VDOT and VITA/SAIC to ensure the delivery of high-performance IT support services;
Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, and printers;
Provides management with recommendations for systems and process improvements;
Troubleshoots software and hardware problems and enhances the level of direct services to field staff;
Installs, maintains, and assists in testing and upgrading of new and existing hardware and software;
Provides advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems;
Creates job aids for internal VDOT staff to enhance the use of infrastructure such as SharePoint, OneDrive, and Office products.

REQUIRED EXPERIENCE & SKILLS:

Strong customer service skills with a Customer First attitude;
Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365;
Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tablets;
Excellent research and investigative skills;
Extensive knowledge and experience in Active Directory, GPOs, remote support tools, basic networking;
Experience in working with help request tracking and reporting tools;
Knowledge of IT concepts and trends and new technologies;
Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field;
Ability to communicate effectively orally and in writing with individuals and groups;
Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite).

Required/Desired Skills:

Customer service professional with a great attitude. - Required - 3 Years;
Experience supporting a Windows based enterprise including Windows 11, Office 365, Teams, OneDrive, etc. - Required - 3 Years;
Hands on experience in a variety of ticketing/tracking tools related to IT Support. - Required - 3 Years;
Ability to perform root cause analysis and create documentation related to the cause and remedy. - Required - 3 Years;
Experience assisting end users with a variety of technical issues including peripherals, mobile devices, printers, etc. - Desired - 3 Years.

By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.

1-20- 743644 - Technical Support Analyst

About this job

Job Description

Nearby locations

Nearby Job Titles

Nearby Locations

Nearby Companies

Nearby Categories

Job Seekers

Employers

About