ERP Epicor Application Specialist
•Today
| Verified Pay check_circle | Provided by the employer$75000 - $80000 per year |
|---|---|
| Hours | Full-time |
| Location | Lancaster, PA 17601 Lancaster, Pennsylvania open_in_new |
About this job
Job Description
Job Description
We are seeking an ERP Support Specialist to join our team and serve as a key point of contact for internal users of our Epicor ERP system. This role is focused on providing front-line support, gathering issue details, and partnering closely with technical teams to ensure timely resolution of system-related requests.
This is an excellent opportunity for someone who understands Epicor and enjoys working directly with users across the business to solve problems and improve processes.
What You’ll Do:
- Act as the primary point of contact for employees experiencing issues or needing support within the Epicor ERP system.
- Gather detailed information from users to clearly define issues, requests, or system needs.
- Troubleshoot basic ERP questions and escalate more complex issues to the technical team.
- Track and document all support requests, ensuring timely follow-up and communication.
- Partner with internal teams to ensure issues are resolved efficiently and effectively.
- Assist in user training and provide guidance on best practices within Epicor.
- Help maintain clear documentation and support materials for end users.
- Build strong relationships with departments across the organization to better understand business needs.
What We’re Looking For:
- 3+ years of experience working with ERP systems (Epicor experience strongly preferred).
- Strong understanding of Epicor functionality and how it supports business processes.
- Experience in a support, help desk, or user-facing role.
- Excellent communication skills with the ability to gather information and explain solutions clearly.
- Strong organizational skills with the ability to manage multiple requests at once.
- Customer-focused mindset with a collaborative approach.
- Ability to work both independently and as part of a team.
Work Environment:
- Hybrid role requiring proximity to Lancaster, PA.
- Combination of office and occasional manufacturing environment interaction.
Why Join Us
This role offers the opportunity to be a key connector between business users and technical teams, helping improve system adoption, user experience, and overall efficiency. If you enjoy problem-solving and working directly with people, this is a great opportunity to make an impact.
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