Executive Housekeeper

This position will manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Benefits:

• 401(k)
• Health insurance
• Dental / Vision insurance
• Life insurance
• Paid time off
• Team Member Discounts

ResponsibilitiesResponsibilities

• Oversee and coordinate the daily activities of the housekeeping team
• Develop and implement cleaning procedures and standards to maintain a pristine environment
• Train, motivate, and lead housekeeping staff to deliver exceptional service
• Conduct regular inspections of guest rooms and common areas to ensure quality standards are met
• Manage inventory levels of cleaning supplies and equipment, placing orders as needed
• Collaborate with other departments, such as maintenance and front desk, to address facility needs
• Handle guest complaints or concerns related to housekeeping, striving for quick and effective resolution
• Create and manage staff schedules to meet operational requirements
• Ensure compliance with health and safety standards in housekeeping operations
• Uphold a high standard of cleanliness and presentation throughout the property
• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand and hotel standards
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Prepare schedules for Housekeeping and Landry Attendants based upon occupancy and assign duties to workers and schedule shifts or notify vendor of weekly staffing needs. Productivity is crucial.
• Ensure Public space is clean and bathrooms/pool/fitness is stocked at all times for guest amenities
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Develop and implement policies and procedures for the operation of the department or the hotel.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Required SkillsRequirements and Skills

• Preferably Dual lingual English & Spanish Speaking
• Minimum of 1 years’ Housekeeping Experience in a supervisory role is required
• Must be highly motivated, self-directed, with strong initiative and desire for achievement
• Exceptional customer service skills required
• Must possess strong computer skills
• Excellent communication and presentations skills required
• Leadership abilities and experience required
• Must have previous Hotel Experience

• Proven experience as an Executive Housekeeper or in a similar leadership role
• Strong leadership and organizational abilities
• Excellent communication and interpersonal skills
• In-depth knowledge of cleaning techniques, materials, and equipment
• Ability to train and motivate a diverse team
• Good problem-solving skills and the ability to handle guest issues professionally
• Familiarity with housekeeping software and tools
• Flexibility to work weekends, holidays, and varied shifts
• Integrity and a customer-focused mindset