Medical Assistant / Ancillary Services Specialist (DME)
•Today
| Estimated Pay info | Based on similar jobs in your market$18 per hour |
|---|---|
| Hours | Full-time |
| Location | Saint Augustine, FL 32080 Saint Augustine, Florida open_in_new |
About this job
Job Description
Job Description
Ancillary Services Specialist: DME - Durable Medical Equipment:
This position is responsible for the friendly, accurate and timely processing of all patient transaction; must be goal oriented with the willingness to learn. Ancillary Services Specialist will offer product & service solutions, answer basic questions about orders, products, services and insurance; able to multitask and work well independently or as a team member in a fast-paced environment; provide excellent patient centered care and maintain continuity of care through accurate and thorough documentation; collaborating effectively with all departments and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity and optimism.
Essential Functions:
This position is responsible for the friendly, accurate and timely processing of all patient transaction; must be goal oriented with the willingness to learn. Ancillary Services Specialist will offer product & service solutions, answer basic questions about orders, products, services and insurance; able to multitask and work well independently or as a team member in a fast-paced environment; provide excellent patient centered care and maintain continuity of care through accurate and thorough documentation; collaborating effectively with all departments and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity and optimism.
Essential Functions:
- Receipt, routing, and fulfillment of orders from patients, providers and medical facilities. This includes but is not limited to all braces, injection kits, single ingredient creams, PRP and BMC kits.
- Answering phones and responding to patient or provider inquiries by researching documentation and insurance guidelines.
- Verification of insurance for reimbursement and obtaining medical documentation to support orders.
- Accurate and timely entry of data into the Electronic Medical Records (EMR) system.
- Pulling DME/Kits/SIC from inventory, preparing packaging, and dispensing in person.
- Attention to detail, professional demeanor, friendly and willing attitude, compassionate approach to patients, great communication skills, and ability to perform effectively with deadlines in a fast-paced medical office environment.
- Basic computer (Word, Excel, Outlook, etc.) and phone skills are needed as well as experience using Electronic Medical Records (EMR) systems.
- Confidentiality and adhering to all HIPAA guidelines and regulations at all times.
Skills and Experience:
- High school diploma or equivalent required.
- 1+ years’ experience with Ancillary/DME customer service or customer service environment in the medical or DME industry preferred.
- Excellent communication skills, both written and verbal.
- Proficient with Microsoft Office Suite, computers, email, correspondence, and spreadsheets.
- Strong attention to detail and ability to multitask while meeting customer service commitments and project timelines.
- Ability to work independently as well as within a team environment.
- Strong customer service skills.
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1268897512 Posted: 2026-06-14 Job Title: Medical Assistant Ancillary
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