Medical Front/Back Office Representative Full Time
•Today
| Verified Pay check_circle | Provided by the employer$18 - $22 per hour |
|---|---|
| Hours | Full-time |
| Location | Newport Beach, California |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays $1.1 per hour more than the average pay for similar jobs in your area.
$17
$20.00
$28.41
About this job
Job Description
Job Description
Qualifications
Medical Front and Back Office Representative
Well established Institute in Newport Beach invites you to join our team as Front/Back Office Representative. This exciting full-time opportunity offers learning and growth within the company for a caring professional who would like to develop their skills and knowledge in healthcare while making a difference in patients’ lives. Please note that this is not a Medical Assistant position.
Positive attitude, self-motivation, and a desire for personal growth is a requirement for this position.
Daily responsibilities include (but are not limited to):
Customer Service
- Greet incoming patients and visitors
- Check patient's out, schedule follow up appointments
- Answer phones and guide patients
- Assist in back office procedures in making sure rooms are clean, inventory stocked and to check on patient when needed.
Flexibility
- Coordinate with staff for timely care of patients
- Cross-train and help with front office, scheduling, medical records and phones as needed
- Participate in various projects and/or complete other tasks as assigned by management
- Team player ready to help with anything needed
Organization Skills
- Data entry
- Maintaining patient files
- Clean/maintain patient exam rooms and stock supplies
Communication Skills
- Effectively communicate with practice staff and patients on a regular basis
- Provide strong customer service in handling customer's inquiries regarding insurance coverage
- Document and update customer records based on phone interactions via database.
- Take and relay accurate messages
- Problem solving and assisting with various tasks
- Sell alternative payment plans when insurance is not covered
- Assist in department's general administrative reporting duties
Manage both outbound and inbound phone calls.
Qualifications
Education and Experience:
- Minimum education equivalent to a 4-year high school diploma or GED.
- This in an entry-level position
- Medical office experience a plus
- Customer service experience a plus
- Insurance knowledge a plus
Skills and Abilities:
- Quick learner/ Self-starter/ Able to work independently and approach tasks with a positive attitude
- Strong customer service skills
- Strong computer skills
- Typing 45 wpm or higher
- Strong attention to detail
- Must be able to work in a fast-paced environment with ability to prioritize, multi-task and think on your feet
- Strong ability to identify, analyze, and solve problems
- Must be punctual and reliable
- eClinical and/or TIMS knowledge a plus
Hours between Monday through Friday 6:30am- 6:30pm
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