K9 Shift Lead

Job Posting: Shift Leader

Job Title: Shift Leader Location: Hounds Town Centennial Hills (Las Vegas, NV)

Position Type: Full-Time Schedule: Monday through Friday, 6:00 AM – 12:30 PM (Full availability required, including weekdays, weekends, and holidays) Compensation: $15–$16 per hour (depending on experience)

Attention all dog lovers!

Hounds Town USA is a premier dog daycare, boarding, and doggie spa facility dedicated to providing a safe, fun, and engaging environment where every dog is treated like family. At Hounds Town Centennial Hills, we're committed to ensuring the happiness and well-being of our furry guests while delivering exceptional experiences for their owners.

We're growing our pack and seeking a passionate, reliable Shift Leader to oversee morning operations and lead our team of K9 Attendants. If you thrive in a fast-paced environment, love working with dogs of all sizes and breeds, and enjoy building positive relationships with pet parents, this is the perfect role for you!

About the Role: As a Shift Leader, you'll be the key to smooth morning operations, supervising playgroups, supporting your team, prioritizing dog safety and welfare, maintaining a spotless facility, providing top-notch customer service, and helping showcase our happy pups on social media.

Key Responsibilities

 Supervise and lead a team of K9 Attendants, delegating tasks, keeping staff on track, providing guidance, and communicating performance or issues to management

 Group and monitor dog playgroups based on size, temperament, and play style to ensure safe, fun, and positive interactions  Prioritize dog safety and welfare by observing behavior, addressing any aggression or concerns appropriately, and creating a low-stress environment  Handle front-of-house customer service: greet clients, check pets in and out, answer phones and inquiries, resolve concerns with empathy and professionalism, and build trust and loyalty with pet owners

 Administer medications to dogs as directed by owners

 Assist with facility maintenance and cleaning protocols (including cleaning up after dogs) to keep the environment safe, hygienic, and welcoming  Provide plenty of love, attention, and enrichment to our furry guests

 Oversee operational workflows, coordinating between front-of-house and back-of-house teams

 Promote exceptional client experiences through clear communication about services, pricing, pet updates, and issue resolution to drive retention, positive reviews, and business growth

 Create and post daily social media content featuring our dogs and facility activities to engage our community and attract new clients Qualifications and Requirements  Must be at least 18 years old with reliable transportation

 Passion for dogs and commitment to their care and safety—experience in dog daycare, kennel, veterinary, or pet care settings is a strong plus  Previous leadership or supervisory experience preferred

 Ability to confidently handle dogs of all sizes, breeds, and energy levels

 Strong leadership, communication, and problem-solving skills; comfortable working independently and as part of a team

 Highly organized, punctual, reliable, and proficient in basic computer skills (Microsoft Office, POS systems)

 Experience with social media platforms and creating engaging content is a plus

 Physical ability to stand for long periods, lift up to 50 lbs, and handle the demands of a fast-paced, active environment (including cleaning tasks)

 Availability for the set Monday–Friday 6AM–12:30PM shift

What We Offer

 Competitive pay ($15–$17/hour)

 Fun, supportive, and energetic team culture

 Opportunities for growth and advancement within a growing company

 Employee discounts on services and more

How to Apply

If you're a dependable dog enthusiast ready to lead with enthusiasm and make a real difference in pets' (and people's) lives, join our pack! Please include your resume and a quick note about why you'd be a great fit. We can't wait to meet you—apply today!

Hounds Town Centennial Hills is an equal opportunity employer.