Collections Specialist (Residential & Commercial Accounts)

Join Our Team

Are you a results-driven collections professional who thrives on problem-solving, customer communication, and delivering measurable results? We are seeking an experienced Collections Specialist to join our growing team and play a key role in protecting revenue, improving customer relationships, and minimizing financial risk.

This is an excellent opportunity for someone who enjoys a fast-paced environment, values accountability, and wants to make a direct impact on business performance. You'll work closely with customers, customer service teams, and leadership while helping drive continuous process improvements across our collections operations.

What You'll Do

As a Collections Specialist, you will be responsible for managing the day-to-day collection activities for both residential and commercial customer accounts. Your primary focus will be on reducing delinquent balances, resolving payment issues, and maintaining positive customer relationships.

Key Responsibilities

• Contact customers regarding overdue accounts via phone, email, and other communication channels.
• Negotiate payment arrangements and assist customers in resolving outstanding balances.
• Investigate and resolve billing discrepancies, disputes, and account issues.
• Recommend accounts for utility service restoration or placement with third-party collection agencies when appropriate.
• Maintain accurate customer records and collection documentation.
• Develop, update, and monitor collection procedures, policies, and compliance requirements.
• Create and maintain daily, weekly, and monthly collections and accounts receivable reports.
• Build and manage databases, spreadsheets, and reporting tools used to track customer and vendor activities.
• Collaborate with customer service teams to deliver effective solutions and exceptional customer experiences.
• Identify opportunities for process improvements that increase efficiency and collection performance.

What We're Looking For

Required Qualifications

• Minimum of 3 years of collections experience.
• Strong understanding of collections processes, practices, and customer account management.
• Excellent negotiation, communication, and conflict-resolution skills.
• Advanced proficiency in Microsoft Excel and strong working knowledge of Microsoft Office applications.
• Ability to analyze information, make sound decisions, and manage multiple priorities effectively.
• Proven ability to work independently while maintaining high levels of accountability and professionalism.

Preferred Qualifications

• Bachelor's degree.
• Experience within the utilities, energy, or related service industries.
• Experience with Microsoft Access, SQL, or database reporting tools.

Success in This Role

The ideal candidate is:

• Results-oriented and highly motivated.
• Proactive, resourceful, and solutions-focused.
• Comfortable making decisions and taking ownership of outcomes.
• Organized and capable of managing competing priorities.
• Adaptable in a fast-moving business environment.
• A strong communicator who builds trust with customers and colleagues alike.
• Committed to continuous improvement and operational excellence.

Why Join Us?

• Opportunity to make a direct impact on company performance.
• Collaborative and supportive team environment.
• Professional growth and development opportunities.
• Exposure to business analytics, reporting, and process improvement initiatives.
• Stable, full-time position with meaningful responsibilities and career advancement potential.

Work Environment

• Sedentary office-based position.
• Fast-paced and collaborative professional environment.

Apply Today

If you're a motivated collections professional looking to take the next step in your career, we'd love to hear from you. Apply now and become an important part of a team that values performance, accountability, and customer-focused solutions.