Integrated Fire Alarm & Electronic Security Service Specialist

Integrated Fire Alarm & Electronic Security Service Specialist

Location: Euclid, OH
Work Type: Full time / On-site

Is this you?

• Do you quickly pinpoint faults on fire alarm, access control, CCTV, and intrusion systems?
• Do you enjoy working directly with customers and explaining how to operate their systems?
• Are you fluent in code-driven service work and comfortable with NFPA 70 and 72?

What you'll do

• Troubleshoot, diagnose, and repair issues across fire alarm, security, access control, and camera solutions.
• Perform routine testing, inspections, and maintenance to manufacturer specs and code requirements.
• Respond to service calls with urgency; keep dispatch and the Service/Inspection Manager updated.
• Function-check all repaired systems and meticulously document work performed.
• Log materials used and hours spent for each job to maintain precise records.
• Provide end-user guidance and basic training to empower safe, effective system operation.
• Support upgrades, retrofits, and component replacements as assigned.
• Maintain tools, vehicle, and test equipment in top working order and good condition.
• Operate safely, adhering to company policy, OSHA rules, and NFPA standards.
• Uphold a professional presence at every job site and with every customer interaction.

What we are looking for

• At least 2 years of field service experience in fire alarm, security, or access control.
• Proficiency with panel-level and device-level troubleshooting.
• Experience with DMP, Mircom, Avigilon, and Honeywell systems is a plus.
• Knowledge of NFPA 70 and NFPA 72.
• Strong communication skills and a customer-first approach.
• Valid driver's license and reliable transportation.
• Ability to read wiring schematics and use diagnostic instruments confidently.
• Computer literacy for digital tickets and service reporting.
• Ability to obtain a Fire Alarm License (if jurisdiction requires) within 90 days of eligibility.

Why you'll succeed here

If solving complex technical problems motivates you and you enjoy balancing hands-on diagnostics with customer interaction, this role lets you own the outcome—from first call to fully verified fix.