Health Care Support

• Answer and route incoming calls promptly; address client and provider needs with professionalism
• Conduct client admissions, orientation, and intake; connect clients with needed services
• Verify insurance benefits, check eligibility, and submit prior authorization requests via payer portals
• Process payments, refunds, and account adjustments; prepare financial estimates for patients
• Maintain accurate client records in the Electronic Health Record (EHR) system
• Coordinate care and maintain up-to-date community resource information
• Ensure strict confidentiality of client information in compliance with HIPAA and 42 CFR Part 2
• Handle data entry, follow-ups, and correspondence with clients, providers, and insurance companies
• Support utilization management documentation and assist with prior authorization processes
• Keep the reception area clean and welcoming; assist visitors and clients to their destination
• Stay current on federal and state insurance laws, ASAM determination, and regulatory requirements
• Credentialed staff (CADC/QP) may also perform screenings, assessments, treatment planning, and group facilitation within their scope of practice

• High school diploma or equivalent required; post-secondary education preferred
• Minimum two years of experience in insurance authorization, billing, or business administration (preferred)
• Experience in substance use disorder treatment settings a plus
• Proficiency in MS Office and Electronic Health Record systems
• Strong knowledge of medical terminology and insurance/payer processes
• Excellent communication, organizational, and attention-to-detail skills
• Valid NC or SC Driver’s License required
• CADC, CADCR, CADCI, or Qualified Professional (QP) credential preferred at higher levels

Why Join Anuvia? — Compensation & Benefits

We invest in the people who invest in our clients. Our comprehensive benefits package includes:

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Health Benefits: Enroll coverage 1st of the month after hire.

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Generous Time Off: Competitive PTO policies to support your work-life balance.

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Company-Provided Disability Insurance: Short- and long-term coverage included.

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401(k) — 7% Employer Contribution: Employer contributes 7% after your first year.

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Continuous Learning & Development: Online training library and career advancement opportunities.

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Leadership Role: Step into a supervisory position with direct impact on staff and clients every shift.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.