RESIDENTIAL MANAGER

The Residential Manager is responsible for overseeing daily operations of the residential program and ensuring a safe, supportive, and structured environment for residents and staff. This role supervises Lead Direct Support Professionals (LDSPs) and Direct Support Professionals (DSPs), ensuring quality services, regulatory compliance, and effective program operations.

The Residential Manager models professional behavior, supports staff development, and ensures residents receive services that promote independence, well-being, and stability.

This is a full-time hourly position (40 hours/week) eligible for overtime with approval. Flexibility is required to respond to emergencies, staffing needs, and program demands.

Key ResponsibilitiesProgram & Residential Operations

• Oversee day-to-day operations of the residential site(s)

• Ensure a safe, supportive, and therapeutic environment for residents

• Maintain compliance with federal, state, and agency regulations

• Monitor documentation and service delivery in the Electronic Health Record (EHR) system

• Ensure completion of fire drills, safety checks, and inspections

• Manage program budgets, overtime, and scheduling

Staff Supervision

• Directly supervise Lead Direct Support Professionals and Direct Support Professionals

• Provide coaching, training, and performance oversight

• Manage staff schedules and ensure proper staffing ratios

• Conduct onboarding, in-home orientation, and competency-based training

• Monitor staff training compliance and documentation

Resident Support & Services

• Support residents in daily living skills, independence, and community integration

• Assist with personal care, household activities, and recreational engagement

• Coordinate and attend medical appointments when needed

• Monitor medications and ensure staff compliance with medication administration requirements

• Respond to crises and behavioral incidents in accordance with agency policy

• Advocate for residents and connect them with community resources

Administrative Duties

• Review progress notes and ensure documentation accuracy

• Maintain resident files and program records according to regulatory standards

• Monitor employee timekeeping and payroll systems

• Communicate behavioral changes, incidents, and concerns to leadership

• Participate in on-call rotation as assigned

QualificationsEducation & Experience

• High School Diploma or equivalent required

• Minimum 3 years of experience working with individuals with developmental disabilities, behavioral health needs, or residential services

• Supervisory experience preferred

Requirements

• Valid Pennsylvania driver’s license with a minimum of 3 years of driving history

• Child Abuse Clearance, FBI Clearance, and Criminal Background Check required

• Must be at least 21 years of age

• Access to a personal vehicle with state minimum insurance

• CPR/First Aid certification preferred or required upon hire

Skills & Competencies

• Strong leadership and team supervision skills

• Excellent communication and interpersonal abilities

• Knowledge of residential care regulations and compliance standards

• Crisis intervention and behavioral support skills

• Strong organizational and documentation skills

• Basic computer proficiency including email, documentation systems, and timekeeping software

• Ability to maintain confidentiality and adhere to ethical standards

Physical Requirements

• Ability to lift up to 50 pounds

• Frequent standing, bending, walking, and driving

• Ability to assist residents with mobility and daily living activities

• Work may occur across multiple residential locations