Overnight Supervisor Postcard Cabins Catskills, NY

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Overnight Supervisor for Postcard Cabins Eastern Catskills in Catskill, NY.

Job Purpose:

• Supervising and overseeing the overnight operations of multiple Outpost locations from a single primary Outpost property
• Process daily audit procedure and pull daily audit reports

• Audit and reconcile all revenue postings within Opera
• Respond promptly to any property emergency situations, contacting Assistant General Manager and General Manager as appropriately needed
• Validate guest check-in & check out reservations, verifying all arrivals
• Respond to inquiries from guests in a timely manner via Oracle, GXP, KIPSU, third-party booking platforms, and phone calls from our dedicated Bookings Line
• Maintain the Postcard Cabins brand voice through all guest communication
• Respond to ALL guest tickets in a timely manner for supervising Outposts
• Develop and maintain positive working relationships with others; support team members to reach common goals; listen and respond appropriately to the concerns of other employees

Qualifications and Requirements:

• Education: High school diploma or G.E.D. equivalent required
• Related Work Experience: Hotel, Food Service Management, Retail etc.
• Supervisory Experience: 1-3 Years preferred

This job requires the ability to perform the following:

• Must be able to read and write to facilitate the communication process.
• Must be self-directed. There is minimal direct supervision.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Ability to spend extended lengths of time viewing a computer screen.
• Must be able to lift up to 30 lbs regularly.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program