Project Coordinator

Project Coordinator

Position Summary

We are seeking a detail-oriented and customer-focused Project Coordinator to support the successful execution of projects from initiation through completion. This role combines project coordination, account management, customer service, procurement, and sales support to ensure projects are delivered on time, within budget, and to the highest quality standards.

The ideal candidate will have experience managing customer accounts, coordinating multiple projects simultaneously, utilizing Microsoft Excel and business management systems, and making sound decisions in a fast-paced, team-oriented environment. This position serves as a key liaison between customers, sales, operations, purchasing, and production teams, ensuring a seamless project experience while supporting company growth and sales objectives.

Key Responsibilities

Project Coordination & Management

• Manage projects from order receipt through completion.
• Develop and maintain project schedules, timelines, and deliverables.
• Monitor project progress and proactively address delays, challenges, or risks.
• Coordinate activities across multiple departments to ensure successful project execution.
• Ensure projects are completed on time, within scope, and within budget.
• Maintain accurate project records, documentation, and status updates.
• Track key milestones and communicate progress to internal and external stakeholders.

Customer Service & Account Management

• Serve as a primary point of contact for customers throughout the project lifecycle.
• Build and maintain strong customer relationships through proactive communication and responsiveness.
• Provide exceptional customer service while balancing company objectives and internal processes.
• Address customer concerns, questions, and project-related issues in a professional and timely manner.
• Ensure customer expectations are managed effectively and customer satisfaction remains a top priority.

Sales Support

• Partner closely with the sales team to transition projects from quotation to execution.
• Support sales growth by ensuring projects are managed efficiently and customer expectations are exceeded.
• Assist with project reviews, pricing coordination, and customer follow-up activities.
• Contribute to customer retention and repeat business through strong project execution and service.

Procurement & Cost Management

• Source, cost, and procure materials required for project completion.
• Create and manage purchase orders.
• Coordinate with vendors and suppliers to ensure timely material delivery.
• Monitor project costs and assist with budget management.
• Track procurement activities and resolve supply chain challenges when necessary.

Accountability & Problem Solving

• Take ownership of the entire project process from start to finish.
• Identify roadblocks and develop solutions to keep projects moving forward.
• Make informed decisions while balancing customer needs, project requirements, and company objectives.
• Escalate issues appropriately and drive projects toward successful completion.

Technical & Administrative Functions

• Utilize Microsoft Excel for project tracking, reporting, scheduling, and data analysis.
• Maintain accurate information within account management, inventory management, and project tracking systems.
• Generate project reports and provide updates to leadership and stakeholders.
• Support continuous improvement initiatives related to project coordination and customer service processes.

Qualifications

• Previous experience in Project Coordination, Project Management, Account Management, Customer Service, or Operations.
• Strong understanding of project scheduling, coordination, and deadline management.
• Proficiency in Microsoft Excel, including spreadsheets, tracking, and reporting functions.
• Experience with ERP, inventory management, CRM, or account management systems.
• Excellent organizational and multitasking abilities.
• Strong decision-making and problem-solving skills.
• Exceptional verbal and written communication skills.
• Ability to work collaboratively across multiple departments.
• Customer-focused mindset with a commitment to service excellence.
• Procurement, purchasing, or supply chain experience is a plus.

Preferred Skills

• Project coordination and scheduling
• Customer relationship management
• Account management
• Sales support and collaboration
• Procurement and purchasing
• Microsoft Excel proficiency
• Inventory and business management systems
• Cost tracking and budget awareness
• Time management and prioritization
• Communication and relationship building
• Critical thinking and decision making
• Team collaboration and accountability

Success in This Role

A successful Project Coordinator will be highly organized, customer-focused, and accountable for driving projects from start to finish. They will effectively balance customer service, project management, procurement, and sales support responsibilities while maintaining strong communication with customers and internal teams. Their ability to manage details, solve problems, and keep projects moving forward will directly contribute to customer satisfaction, operational efficiency, and company growth.