Outpatient Therapy Clinical Coordinator

Job Title: Outpatient Therapy Clinical Coordinator

Department: Outpatient Therapy

Supervisor: V.P. Community Services and Business Development

Job Objective:

This position provides clinical and operational leadership for Mozaic Senior Life's outpatient rehabilitation program while maintaining an active patient treatment caseload. Approximately 75–80% of time to direct patient care and 20–25% to coordination and leadership responsibilities. This a key role responsible for supporting high-quality, patient-centered therapy services that support wellness, recovery, functional independence, and aging in place as well as daily clinic operations, operational oversight staff coordination, program growth, and community engagement.

Minimum Qualifications:

Education: Bachelor's degree required; advanced degree preferred

Experience: Minimum of 3–5 years of outpatient therapy and supervisory experience in geriatrics or neurological rehabilitation setting

Licensure: Licensed (unrestricted) Physical Therapist (PT) in the State of Connecticut

Key Competencies:

• Strong clinical, operational, and organizational skills
• Ability to balance patient care responsibilities with leadership oversight
• Strong communication and relationship-building skills
• Commitment to innovation, quality outcomes, and patient-centered care
• Collaborative leadership style aligned with Mozaic Senior Life's mission and values

Essential Job Functions:

Clinical Leadership

• Maintain an active outpatient therapy caseload
• Lead by example through clinical excellence and patient engagement
• Support evidence-based treatment approaches and quality outcomes
• Promote interdisciplinary collaboration across therapy disciplines

Operational Oversight

• Assist with therapist scheduling, workflow, and clinic operations
• Monitor cancellations, no-shows, patient access, and scheduling efficiency
• Support productivity and patient satisfaction initiatives
• Assist with operational problem-solving and workflow improvements

Program Growth & Innovation

• Assist in developing new therapy and wellness programs
• Support referral development and community outreach initiatives
• Identify opportunities to expand services aligned with community needs
• Collaborate with leadership on strategic growth initiatives

Community Engagement & Partnerships

• Build positive relationships with physicians, referral sources, and community partners
• Collaborate with internal Mozaic programs to support integrated care pathways
• Represent outpatient therapy services professionally within the community

Regulatory & Quality Oversight

• Ensure compliance with federal, state, payer, and organizational requirements
• Support audit readiness and documentation compliance
• Participate in quality improvement and patient safety initiatives

Team Leadership & Development

• Provide day-to-day support and guidance to therapy staff
• Foster a culture of accountability, teamwork, and innovation
• Support onboarding, mentoring, and staff development efforts

Other related duties as assigned.

Physical and Mental Requirements:

1. Ability to sit or stand for long periods of time (often 6-8 hours per day).
2. Ability to lift, transfer, and reposition patients (typically up to 50 lbs. independently; more with assistance or equipment)
3. Frequent walking, bending, stooping, kneeling, crouching, and reaching.
4. Ability to perform manual therapy techniques requiring upper body strength and coordination as well as hand/eye coordination such as keyboard skills, writing or picking up paper.
5. Ability to communicate clearly and compassionately while maintaining professionalism and empathy in emotionally demanding situations.
6. Ability to motivate people who may be reluctant, fatigued, declining or who have cognitive issues.
7. Ability to maintain focus with some interruptions while supervising clients and preventing falls and injuries during mobility tasks.
8. Able to hear sounds within some background of noise as in answering the phone, etc.
9. Visual acuity to see clients, a computer and read printed documents.
10. Ability to use company software and equipment to accomplish electronic tasks.
11. Ability to stay focused on tasks for more than 60 minutes at a time.
12. Ability to understand and relate to the reasons behind several related concepts.
13. Ability to remember multiple tasks /assignments given to self and others over long periods of time.

Environmental Conditions:

1. Rare exposure to blood, body tissue or fluids.
2. Possible exposure to high/low temperatures.

This job description is not designed to cover or contain every possible listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EOE