Front Desk Coordinator - Now Hiring

We are a compassionate, family-centered pediatric therapy clinic dedicated to helping children reach their fullest potential through occupational therapy and speech-language therapy services. Our team is passionate about creating a welcoming, supportive environment for children and their families while delivering exceptional care.

Position Summary

We are seeking a friendly, organized, and dependable Front Desk Coordinator to serve as the first point of contact for our clinic. This role is essential in creating a positive experience for families, performing daily administrative operations, and supporting our therapists and clinical team. The ideal candidate is professional, detail-oriented, enjoys working with children and families, and thrives in a fast-paced healthcare environment.

Key Responsibilities

• Check in and assist patients and families.
• Answer, direct, respond to phone calls, emails, and other communications
• Collect patient payments and copays at the time of service.
• Monitor clinic schedules and assist with rescheduling.
• Maintain and Update patient records
• Send patient’s plan of care to doctors
• Support clinic operations through administrative and clerical tasks as needed
• Maintain a clean, organized, and welcoming reception area

Qualifications

• High school diploma or equivalent required; associate degree preferred
• Previous experience in a medical office, therapy clinic, or healthcare setting preferred
• Experience with Electronic Medical Records Platform
• Strong customer service and interpersonal skills
• Excellent verbal and written communication abilities
• Proficiency with computers, scheduling software, and Microsoft Office or Google Workspace
• Ability to multitask, prioritize, and maintain attention to detail
• Experience with insurance verification is a plus
• Ability to maintain confidentiality and comply with HIPAA regulations

Preferred Characteristics

• Friendly, patient, and compassionate demeanor
• Comfortable interacting with children and families
• Strong organizational and problem-solving skills
• Reliable, proactive, and team-oriented
• Positive attitude and professional appearance

Benefits

• Paid time off and holidays
• Medical, Dental, Vision Health benefits (if applicable)
• Simple IRA with Matching Employer contribution up to certain percentage.
• Supportive and collaborative work environment

Schedule

• Full-time / Part-time (customize as needed)
• Mostly Monday–Friday
• Flexibile schedules but required to work two Saturdays a month.  

To Apply

Please submit your resume and a brief cover letter describing your experience and interest in working with a pediatric therapy clinic to amy@fthts.com

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• 18 years or older
• At least high school diploma or equivalent or higher
• Reliable transportation to and from work
• Speaks English
• Reads English