Customer Service/Sales

Position Summary

We are seeking a friendly, organized, and dependable Customer Service Representative to join our team. The ideal candidate will have at least two years of office experience, strong communication skills, and a positive attitude. This position plays a key role in supporting customers by processing orders, answering phones, assisting walk-in customers, and handling account payments. The successful candidate will also be willing to take on additional projects and responsibilities as needed.

Schedule

• Monday through Friday
• 8:00 AM - 5:00 PM
• One-hour lunch break

Responsibilities

• Enter and process customer orders accurately and efficiently.
• Answer incoming phone calls and provide excellent customer service.
• Assist walk-in customers with inquiries, product information, and order placement.
• Process payments on customer accounts and maintain accurate records.
• Resolve customer concerns in a professional and timely manner.
• Maintain organized customer files and documentation.
• Communicate effectively with team members and other departments.
• Perform general office and administrative duties as assigned.
• Assist with special projects and additional responsibilities as business needs require.

Qualifications

• Minimum of 2 years of office experience required.
• Strong customer service and communication skills.
• Proficiency with basic computer applications and data entry.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Dependable, professional, and team-oriented.
• Positive attitude and willingness to learn.
• Flexible and willing to take on additional projects and responsibilities as needed.