Medical Collections Specialist (Overland Park)

Location: Overland Park, KS (Training located in Lenexa, KS)

Position Type: Contract-to-Hire (520-hour conversion period)

Schedule: Monday - Friday, 8:30 AM - 5:00 PM (30-minute lunch)

Compensation: $18.00 - $20.00 / hour (Based on experience)

Dress Code: Medical Scrubs

We are seeking an energetic, detail-oriented, and professional Patient Account & Medical Collections Representative to join our growing healthcare team. If you thrive in a fast-paced environment, possess strong communication skills, and are looking for a stable career path where you can expand your healthcare knowledge, this is the perfect opportunity for you.

The ideal candidate will bring a high level of professionalism, solid attendance history, and a problem-solving mindset to resolve patient accounts compassionately and efficiently.

• Patient Communication: Contact patients regarding delinquent accounts, discuss account statuses, analyze financial situations, and establish manageable budget payment plans.

• Account Management: Identify delinquent accounts and aging periods, manage ongoing payment plans, and review accounts for potential collection agency assignment.

• Documentation: Record highly detailed, accurate notes regarding all patient conversations, financial assessments, and payment arrangements.

• Administrative Operations: Develop formal collection letters, streamline the patient refund and overpayment process, and maintain unclaimed property processes.

• Compliance & Professionalism: Maintain the strictest confidentiality (HIPAA) at all times and participate in ongoing educational activities to stay sharp.

• Longevity: A proven track record of stability and commitment in your previous employment history.

• Technical Skills: Proficiency with Electronic Medical Records (EMR) systems, software applications, and strong Microsoft Excel skills.

• Industry Knowledge: Working knowledge of medical terminology, as well as CPT and ICD-10 coding.

• Soft Skills: High level of professionalism, excellent written and verbal communication, and strong critical thinking/problem-solving abilities.

• Education: High school diploma or equivalent required.

• 1+ years of experience specifically in medical collections, medical billing, or a closely related healthcare financial role.

• Stability & Growth: This role is open due to company expansion, offering you a highly stable environment to plant your roots.

• Skill Development: Gain invaluable, hands-on experience in the booming healthcare industry.

• Career Advancement: Potential for permanent placement after 520 hours, complete with annual performance evaluations and merit-based raises.

• Comprehensive Benefits Package (Upon Conversion):

  • Health, Dental, and Vision Insurance

  • Health Savings Account (HSA)

  • 401(k) & Retirement Plan

  • Paid Time Off (PTO)

  • Employee Assistance Program

  • Referral Program

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.