Qualified Professional - BH Urgent Care - 7a-7p

Summary:

The Qualified Professional – Behavioral Health Urgent Care (BHUC) is responsible for providing direct and indirect interventions under supervision in a Tier IV BHUC setting, supporting triage, crisis assessments, interventions, and disposition planning for individuals aged 2+ experiencing MH/SUD/I/DD crises. This role participates in Person-Centered Plans (PCPs) and ensures urgent/emergent needs are addressed as an alternative to ED. The Qualified Professional supports the mission and vision of Southeastern Integrated Care.

Essential Duties and Responsibilities:

• Assists in triage
• Participates in crisis/risk assessments.
• Coordinates activities within the PCP.
• Provides case management: links to services/referrals, schedules community resources, assists with housing/transportation/medication, and coordinates discharge planning.
• Supports IVC first evaluations.
• Participates in 24/7 on-call first responder system; coordinates resources per consumer needs/PCP.
• Assists with NCTOPPs, PCPs/ITRs, Clinical Monthly Summaries, Discharge Summaries, and Aggregate Reports.
• Completes Intake Packets, documents billable encounters in EMR, and maintains records/reporting incidents all within 24 hours.
• Supporting 75% full assessments and 100% community discharge follow-ups.

Supervisory Responsibilities:

This position can oversee paraprofessionals and peer support staff.

Qualifications:

Education/Experience

• Bachelor’s in Human Services with 2 years full-time MH/DD/SAS experience, OR Bachelor’s non-Human Services with 4 years, OR RN with 4 years MH/DD/SAS, OR Master’s in Human Services with 1 year post-graduate MH/DD/SAS experience.
• Required Skills/Abilities: Strict confidentiality, effective communication/documentation, positive attitude, professionalism, office/computer skills, independence/teamwork, flexibility, prioritization, advocacy/negotiation, commitment/competence/adaptability. Must meet 10A NCAC 27G.0104.
• Certificates, Licenses, Registrations: Valid NC driver’s license with insurance; maintain current license/certification if applicable.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is typically performed in an office environment onsite at the Behavioral Health Urgent Care, with a moderate noise level, with potential exposure to crisis.

Must be able to drive and operate a personal vehicle safely and adhere to all applicable state and traffic laws.