Customer Care Representative

• Manage inbound calls to process customer orders accurately, professionally, and efficiently
• Deliver a calm, confident, and solution-oriented experience that reinforces a customer-centric culture
• Identify and recommend additional product options based on customer needs and system guidance
• Apply coaching and feedback to continuously improve performance and enhance the customer experience
• Effectively multitask in a fast-paced, high-volume environment while maintaining quality standards
• Research and provide accurate, complete, and timely information to customers
• Demonstrate adaptability and flexibility to meet changing business needs (e.g., schedule adjustments, overtime)
• Maintain consistent reliability, punctuality, and adherence to schedule expectations
• Collaborate with internal partners and support teams to resolve more complex issues when needed
• 2 onsite days per week is an essential function of this position
• Additional duties as assigned

Position Requirements:

• High school diploma or equivalent
• 1-2 years of call center experience preferred
• 2+ years of experience delivering exceptional customer service
• Strong verbal communication skills with the ability to clearly and professionally engage with customers
• Demonstrated analytical, problem solving, and decision making abilities
• Proven ability to multitask across systems while maintaining accuracy and attention to detail
• Comfortable working in a technology-driven environment; proficiency in Microsoft Office required
• Ability to thrive in a dynamic, metrics-driven environment