Customer Service

Customer Service Associate – Bakery (Reading & Writing Skills Required)

Location: Lancaster, CA

Position: Part‑Time

Industry: Bakery / Food Service

About Us

We are a fast‑paced, customer‑focused bakery known for quality, consistency, and excellent service. We’re looking for someone who communicates clearly, pays attention to detail, and represents our brand with professionalism and warmth.

Position Overview

The Customer Service Associate is responsible for greeting customers, taking accurate orders, answering questions, and ensuring every guest has a positive experience. Strong reading and writing skills are essential — this role requires reading custom order notes, writing messages on orders, and communicating clearly with both customers and the team.

Key Responsibilities

Greet customers with a friendly, professional attitude

Take accurate orders (including custom cake/pastry orders)

Read and understand written instructions, order notes, and product labels

Write clear, correct messages on order forms and customer notes

Answer phone calls and respond to customer inquiries

Handle payments and operate the POS system

Maintain a clean and organized front counter

Communicate effectively with bakers and team members

Assist with packaging, labeling, and stocking baked goods

Required Skills

Strong reading and writing skills (very important)

Excellent communication and customer service

Ability to stay calm and professional during busy periods

Attention to detail and accuracy

Basic math skills for handling payments

Reliable, punctual, and responsible

Preferred Qualifications

1 year of experience in customer service or food service

Bilingual (English/Spanish) is a plus

Ability to multitask in a fast‑paced environment

Schedule & Availability

Must be available weekends and holidays

Flexible hours depending on business needs

How to Apply

Submit your resume and application, along with a brief message explaining why you’d be a great fit for our bakery team.

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