Member Services Representative

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Wellness resources
• Company parties
• Employee discounts
• Paid time off
• Parental leave
• Savings bank
• Training & development

About the Role:
Join MedPOINT Management as a Member Services Representative in Sherman Oaks, CA, where you will play a vital role in ensuring our members receive exceptional service. Be part of a dynamic team that is dedicated to enhancing the health and wellness of our community.

Responsibilities:

• Provide outstanding support to members through phone, email, and in-person interactions.
• Assist members with inquiries regarding services, benefits, and claims.
• Resolve member issues promptly and efficiently, ensuring satisfaction.
• Maintain accurate records of member interactions and transactions.
• Collaborate with team members to improve service delivery and member experience.
• Stay updated on company policies and procedures to provide accurate information.
• Participate in training sessions to enhance skills and knowledge.

Requirements:

• High school diploma or equivalent; additional education is a plus.
• Proven experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficiency in Microsoft Office Suite and customer management software.
• Detail-oriented with excellent problem-solving abilities.
• Positive attitude and a passion for helping others.

About Us:
MedPOINT Management has been a trusted leader in healthcare management for over a decade. Our commitment to quality care and member satisfaction has made us a preferred choice for many, and our employees value the supportive and collaborative work environment we foster.

Flexible work from home options available.